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Angsana Laguna Phuket Reviews

   

Angsana Laguna Phuket (prev Sheraton Grande Laguna Phuket)
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Reviews of Angsana Laguna Phuket

224

Hotel
Reviews

Hotel Reviews

Read all 224 reviews and thoughts (average: 4.19 out of 5) on the Angsana Laguna Phuket before you book online.

5/5    Score based on 224 reviews

5/5 =
Excellent
54%
4/5 =
Very Good
25%
3/5 =
Average
10%
2/5 =
Poor
7%
1/5 =
Terrible
4%
5/5

Excellent

The resort like the castle floating on the lake
Date:
CYC(2003)+G It was very big resort, and there were beach, lake, and the beautiful buildings. The room was clean, and the workers were kind, too. The thing what is impressive was long pool that goes...

2/5

Poor

Service and Noise
Date:
Reasonable location and nice pool. However, the staff, like many in Phuket are really just young country kids with no real interest in looking after guests. This would be fine if a regular hotel, but...

3/5

Average

Impressed and disappointed
Date:
The hotel and resort are beautiful . The layout of the pools running through the complex is lovely . The breakfast buffet was to international standard . The staff are kind and friendly . The...

5/5

Excellent

Sheer luxury
Date:
Stayed in three bedroom house with pool, the place was very spacious and beautifully furnished.the shuttle service come every 30min if you whated to go to the main resort. Angsana resort 5 star the...

5/5

Excellent

Cannot fault
Date:
I was not planning to write a review even though we had a fabulous stay but when I read the recent complaint about the quality of service, I felt obliged to do so. We too chose to stay in the Angsana...

1/5

Terrible

One of the worst service I ever experienced.
Date:
I stayed at pool residence for 5 nights. It was the worst service I saw in my experience. The pool residence was 3 min away from the hotel by bus service which comes on request basis. We waited for...

5/5

Excellent

5 days at the Angsana
Date:
This luxury hotel in the Laguna complex is situated on the edge of Bang Toa beach. Our booking was for two adjoining luxury rooms, which had a balcony which led directly onto the pool. Both rooms were...

3/5

Average

Should have been better
Date:
I stayed in the Angsana with my girlfriend for 6 days over new year. The actual hotel was very nice, but there were quite a few problems we weren't expecting. The positives... The hotel's got really...

5/5

Excellent

We especially loved the Angsana Cocktail Lounge and "Blu Room" (The house jazz band)
Date:
We are a retired couple from the USA who live in Phuket 4-5 months a year. The Angsana is a great hotel to visit and relax in even for the day due to the many nice shops and restaurants. We...

5/5

Excellent

Great destination. Read here about the many details you will want to know.
Date:
Of our Asian trips to Sanya, Kota Kinabalu, and Bali, we thought this was the best hotel and location experience. I was worried about mosquitos at this hotel because it’s on a Lagoon but that was not... 

5/5

Excellent

Great 10 day Stay
Date:
This is such a great hotel and resort. The beds are the most comfortable ever and the staff are very attentive. Its a great place to be if you want the Thai quality without the seediness of Patong or...

5/5

Excellent

Go to Angsana Laguna it is fantastic !!
Date:
My wife and two children, boy 17 and girl 8 stayed there for a couple of weeks and I have to say its probably the best resort that I have ever been to.. As long as your expectations regarding...

5/5

Excellent

A great family resort!
Date:
We stayed in the two-bedroom villa right by the pool, which is great for families with one or two children. We loved the long and winding pool with all the facilities, and enjoyed eating in the...

4/5

Very Good

Very relaxing stay, service needs to be improved
Date:
My family stayed at Angsana Laguna Phuket for five days during Christmas 2012. Overall, we were very happy with the resort facilities and location. We tried the pizza making class for our...

4/5

Very Good

No swimming after 6:30 pm allowed
Date:
My wife and I stayed 3 nights at the complex earlier this month for our first time in Phuket. We picked this Laguna beach complex because it is less than 30 minutes form the airport, whereas other... 

5/5

Excellent

Angsana Laguna Phuket is the best hotel I ever stayed in so far
Date:
What an amazing hotel, the location is great, the area is fantastic, the scenery is amazing and the hotel is just spectacular. The lagoon lofts are perfect for couples. I would definitely come back to...

5/5

Excellent

Exceeded our expectations
Date:
When we booked our trip we read the reviews for the property and felt confident we would be happy. Once we arrived and experienced it for ourselves we felt it was even better than we expected. The...

4/5

Very Good

A wonderful resort for much needed R n R
Date:
We had a lovely time at the Angsana. The beach was clean and surrounded by shacks in case you wanted to get any shopping done. The food esp at the Thai restaurant was absolutely lip smacking delish....         

5/5

Excellent

What a beautiful place to holiday and relax
Date:
This is our second stay here in 2 months and it was wonderful. Staff are friendly, rooms are perfect and the beach restaurant green leaf is delicious. The only let down was the Xana Bar, last visit...

4/5

Very Good

It is BIG
Date:
This resort is huge and if you have a room near the lobby it can take about 15 minutes to get to the beach or about 10 minutes to get to breakfast. So when booking ask for a room around the pool and...     

5/5

Excellent

Place to Relax
Date:
We spent 7 nights at the Resort and we could not fault anything about the place. The breakfast spread is varied and has plenty of choice to suit all tastes and needs. The resort is much bigger than I...

5/5

Excellent

Excellent staying
Date:
Excellent location (far from the crowded Patong and Kata beach). Wonderful beach. Excellent cleanliness of the resort. The room was perfect (it was the Laguna Premier). Breakfast needs improvement...

5/5

Excellent

Wonderful For Families With Kids
Date:
My husband and I travelled with our two and six year old boys for six days. We were specifically looking for a location with comprehensive "family friendly" facilities so that we did not have to leave...

5/5

Excellent

Great place
Date:
Angsana Laguna Phuket is a great hotel, very suitable for family tourism. For my husband's birthday, and this is first time my daughter to go abroad. Staying at Angsana Laguna Phuket is very happy...

5/5

Excellent

Great location in Laguna, relaxing environment
Date:
Big room and balcony with nice views of the lagoon. Close to the beach with easy access to different activities take advantage of. Good food and inclusive breakfast. Wifi included...Helpful staff...

5/5

Excellent

Our Wonderful Honeymoon
Date:
My husband and I had the privilege of being the first guests of Angsana Laguna Phuket. It was a magical experience. My husband and I were married in November. Phuket was the first stop of our...

4/5

Very Good

Angsana Laguna great stay
Date:
We arrived on Thursday 28 Nov and emailed a request for early check in. Fortunately they were able to accommodate us after a gruelling 28 hour trip to get here and upgraded us to a loft room for...

1/5

Terrible

Noisy beachclub
Date:
Be careful. The area is nice but it Lacks very much Service as the Hotel is Big and Not well Managed. The Most terrible is the beachclub. They are totally empty but play super loud music till 1 am....

4/5

Very Good

9 days at Angsana
Date:
Everything is perfect exept weekend hen music in Xana Do hotel disco is so noisy that its impossible to sleep even if we close windows.We have w sea view and want to hear the sea and sleep in patience...

4/5

Very Good

A world in itself
Date:
Spent three amazing days at the Angsana, Phuket with the wife. The property is huge with a private beach, a bunch of pools and plenty to do. We were greeted by their resident elephant named lucky...

5/5

Excellent

Fabulous staff and hotel
Date:
We stayed in the Angsana Laguna Hotel for 8 nights from the 17 October, we arrived at the reception desk to very friendly and helpful staff who could not do enough to make sure our stay was everything...

5/5

Excellent

Still an excellent hotel
Date:
This was our 3rd trip to this hotel, previous 2 occassions it was managed under the Sheraton group. We stayed in the two bedroom loft villa, last time we stayed at the two bedroom island villa, both...

5/5

Excellent

nice place, but!
Date:
The front desk was very friendly and interested to assist us in all the possible ways, they were very kind and polite in the way they dealt with us. We stayed at a villa which was remarkable and can’t...

5/5

Excellent

Sweat stay
Date:
I love the whole appearance of the hotel,its convenience to all the creation facilities,to the beach,and the cleanliness and quietness. The condition of room and lobby is excellent. The food should be...

5/5

Excellent

excellent hotel in a stunning setting
Date:
This hotel has one of the best settings on the island of Phuket,set in the middle of a peaceful lagoon. For such a large hotel it is not hard to find a secluded place if desired. Check in was quick...

5/5

Excellent

Freaking perfect! It almost get to the pointer of Being anoying perfect.
Date:
this hotel is amazing! from the instalations until services. they make everything to have even the tiniest things perfect. like every day they leave a different suvenir at your bed and they make up...

5/5

Excellent

Happy Trip
Date:
I stayed at Angsana Phuket for 4 days and very luckily that the resort free upgraded me from Laguna room to 2 Bedroom suite. The suite is really spacious and comfortable. The resort area is beautiful....

5/5

Excellent

Ticked every box
Date:
It took a while to realize that I's stayed here a decade before, but didn't interfere with me having a near-perfect stay. I stayed in one of the loft apartments which are exceptionally comfortable....

5/5

Excellent

An amazing place to stay in Laguna
Date:
I loved this place! I stayed with my husband and three children in the 3 bedroom villa, and everyone loved it. We didn't want to leave. The villa is beautifully decorated, has its own kitchen,...

5/5

Excellent

A slice of heaven
Date:
We recently stayed here for a conference ( families where invited) . What an amazing resort. The location was on a beautiful beach , Bang toa beach. The resort is so clean and well maintained. The...

5/5

Excellent

Heaven on earth...
Date:
My husband & I spent 5 days there due to a conference... Everything was absolutely beautiful.. I certainly couldn't fault anything... The massages on d beach were absolutely great and a quarter of the...   

5/5

Excellent

Moon Festival in Angsana
Date:
The hotel located in a beautiful area, closed to the beach. My boy was so enjoy the breakfast with little elephant. There is a nice sea food restaurant on the right hand side of the hotel, named...

5/5

Excellent

Excellent hotel
Date:
stay 3 times when spending holiday wth family at Phuket. Attractive because- near to the airport. friendly hotel staff. very nice pool, clean room with good service. Good Spa. Good sea view. Good...

5/5

Excellent

Paradise
Date:
This resort is Paradise - A very warm welcome from all the staff, large 2 bed apartment with everything we needed and more. Being next to the beach it's a lovely experience to watch the sunset whilst...  

4/5

Very Good

Great Resort
Date:
A great resort. We stayed for 8 nights in a 2 bedroom suite which was well equiped. 3 flatscreen tv's dvd player and iPod dock. Friendly and efficient staff. Restaurant prices very high compared to...

4/5

Very Good

Good family hotel
Date:
An ideal place for a relaxed holiday with children. The hotel has a kids club which has a play area, entertainment and full monitoring by babysitters. The room we were in was spacious with a sea view...

5/5

Excellent

Angsana Laguna Phuket
Date:
The staff and facilities are amazing - we were made to feel very comfortable and welcome. Our villa was superb and the personal touches made us feel even more welcome. We would love to return some...

5/5

Excellent

Best Trip Ever!
Date:
This is my 3rd trip back to this resort. I've stayed in all types of rooms (standard, one bedroom loft, two bedroom), and I strongly recommend the two bedroom. Specifically I would recommend room... 

5/5

Excellent

Fantastic resort, highly recommend staying here.
Date:
A fabulous resort located on the beach with a number of great restaurants to choose from. Great for families, we loved our stay here. Staff are friendly and very eager to please. The pools are great...

5/5

Excellent

Amazing experience
Date:
I got a good price voucher from Living Social for 2-nite stay at the hotel with 2 spa sessions and one-way transfer from the airport. As soon as my mom and I arrived, I was impressed by the brilliant...

5/5

Excellent

Massive and Excellent
Date:
We stayed here for 10 days in December 2009 (sorry for the late report!). We booked one of the Villas and got upgraded to a HOUSE! This was a 3-4 bedroom property outside the walls of the hotel...

5/5

Excellent

All in One
Date:
The hotel is located next to the laguna water front, and is also a 2 min walk from the beach. Room options vary from poolside to laguna side. Only downside is that there are no beach view rooms. The...

4/5

Very Good

Nice resort, mainly family oriented. But has it all...
Date:
Nice resort. Located in laguna area which is wonderful. The hotel is a big resort with all what you need. The rooms are nice with all amenities. The breakfast is not bad but some variety and some...

5/5

Excellent

Luxury 5 Star that is affordable!
Date:
Recently stayed here for 4 nights with my partner and 4 year old daughter. A friend had recommended it as we wanted a Hotel with a great Kids Club. This has the best I have seen. Wonderful hotel...

3/5

Average

Nice big pool, but not truely relaxing
Date:
A four day stay in Angsana Laguna. My second time here as I like the big swimming pool. With new renovation (from formerly Sheraton Grande), the quality of facilities has improved but there still...

5/5

Excellent

Lovely relaxing holiday.
Date:
We stayed at the Angsana for 2 weeks in early August. It was our second holiday to the Laguna area and enjoyed it every bit as much as the first. The hotel has been tastefully refurbished and is very...

5/5

Excellent

very nice holiday stay
Date:
We have very nice experience in Angsana. The hotel is very next to the beach. And we sleeped very well everynight. It's a beautiful place, and suitable for couples, families, and friends. We want to...

4/5

Very Good

Good hotel for stay , strongly recommedition
Date:
We live a pool side villa, three bed-rooms, it is really good surrounding, connivent shuttle bus although our villa is a little far away from the hotel mainly building, maybe next time, we will choose...

5/5

Excellent

Brilliant Resort!!!
Date:
A premium resort catering to affluent, stylish and energetic holiday-makers, Angsana Laguna Phuket will be the choice resort for a new generation of discerning travellers who are looking for a stylish...

5/5

Excellent

AMAZING!!! INCREDIBLE!!! BEAUTIFUL!
Date:
I can't put into words just how amazing this resort is! There is so much to do, such great food and excellent staff!! This is by far the best resort I have ever stayed in Thailand as well as... 

5/5

Excellent

Great environment, service, satff and food.
Date:
Stayed this hotel for 4 nights. Every staff was very graceful and attentive. Wide selection at breakfast buffet, Night Duty Manager at Front Desk was very helpful to my PC problem. Spa treatment and...

4/5

Very Good

Nice Place for short or long trip
Date:
The resort is very bright and clean. My only issue is that when it is crowded within the lobby, check-in will require a while to process. Rooms are exceptionally clean and big. I like the open...

5/5

Excellent

Excellent Resort
Date:
a excellent resort! very beautiful, very clean, very friendly! My family and I love it very much. very high cost-effective. The free form swim pool is very big and very beautiful, and the beach front...

5/5

Excellent

Luxurios hotel with more than 5 stars
Date:
Take a look on holidaycheck.de. There´s my full description. Excellent hotel. Just 4 weeks old. Very comfortable. Excellent service quality und nice rooms. Hugh hotel area and with much things to...

2/5

Poor

I rarely check out of hotels early.........but 2 days was 2 days too many
Date:
Actually we should have known when we checked in. The room we were initially shown (a 2 bedroom Angsana suite) smelt like an ashtray and was very poky and dark. We were shown another suite, but it had...

5/5

Excellent

Good choice
Date:
Nice service and nice food. relaxing experience. the communication with reservation departmnt is very smooth and always promptly replied. the welcome drink is very tasty. all the staff are friendly...

5/5

Excellent

Perfect for a relaxed family getaway
Date:
We stayed in one of the 4 bedroom pool villas right on the Laguna Golf Course for a week, which was perfect for our two families with young kids (6 years). The villa has a very large private pool as...

4/5

Very Good

A nice resort, very nice swimming pool but a bit dated . . .
Date:
Stayed at this resort for five nights with kids. The resort has a very nice swimming pool and my kids loved it. I tried all restaurants in the resort and they were above average. Would be better if...

2/5

Poor

Poor service
Date:
The hotels facilities are good and the kids club is definitely a great plus for kids. Food is ok and the rooms are decent enough. Having said that, there's nothing to differentiate this hotel from the...

5/5

Excellent

Great Resort
Date:
Stayed for 4 nights to attend a wedding at the resort. Felt no need to leave the resort - had everything required for a relaxing holiday. Service is outstanding and very efficient. Air conditioning is...

5/5

Excellent

Great integrated facilities
Date:
I love the banyan tree and Angsana experience. Staff upgraded us to the premier room and it was wonderful with lagoon view. The hotel allows late checkout like 3pm And serves breakfast till 1100...

3/5

Average

Sleepless in Angsana
Date:
I read all the mixed reviews before I went, deciding to give it the beenfit of the doubt. My own review (came back last night) is not any different. Our experience is so split between 2 ends of the...

5/5

Excellent

just brilliant
Date:
Saw mixed reviews, but feel that the negative ones were way off. Am still here while typing this review. My lil 4 yo. Actually thanked me 3 times for bringing her here. Was in the grand premier room....

5/5

Excellent

Great resort near beach.
Date:
We drove into the resort and asked if there was a vacant room. Luckily we were arranged into a pretty premier room for a pretty high price. But it deserved. Lake view, big room and bathroom, capsule...

2/5

Poor

Worst Service in THE WORLD
Date:
The service at this place became an actual joke amongst our group. You could not get a drink without waiting 45 minutes at the pool. The steak house ran out of steak. The Thai restaurant ran out of...

5/5

Excellent

The perfect holiday
Date:
Angsana has everything you would want on a holiday on Thailand. The staff can't do enough for you, the quality of everything from the food to the facilities are just superb. I can't find fault in...

2/5

Poor

Boring
Date:
Let me start by saying that I stayed alone in a gorgeous two-bedroom suite which is owned by friend and was loaned to be for a week. The place is truly beautiful, the staff are incredibly friendly and...

4/5

Very Good

Very big resort not for me!!
Date:
We came to this resort for 3 day wedding first of all this is not a 5 star resort just trying. We had booked a car months out for them to pick us up from other resort rang hour before pick up and...

5/5

Excellent

Wonderful stay!!!
Date:
We have stayed at Ansgana for 3 nights with our 3 year old daughter. Wonderful hotel, great service and very friendly staff. If you are travelling with children than its a great hotel to stay. Very...

2/5

Poor

Will not come back again
Date:
the location is not convenient, far away from attractions, and the service is so so -- long check in process, little thoughts shown on family travelling with young kid, and after 3 days 2 nights,...

3/5

Average

Service quality needs more improvement
Date:
!0 yearrs ago, we really enjoyed staying there. This time hotels and equipments were at the same high quality level, but service quality has bocome worse. 1) Sometimes in various points, no staff ...

5/5

Excellent

Beautiful, airy resort and comfy room..
Date:
We stayed for 1 nite on the 22 July at Angsana Laguna Phuket after 2 nites stay at Best Western Allamanda Phuket. Once we set upon the lobby, we knew we will like this place. We have yet to be...

3/5

Average

Not great
Date:
From the moment we arrived - the Angsana was not quite right. We came later than the check in time, to find we had been put in a different room to that requested and that the room was not ready. This...

4/5

Very Good

Warm Thai Hospitality
Date:
We stayed in the Angsana Laguna Resort for five nights after having a holiday in Turkey, so we were looking forward to some relaxation, peace and privacy. Angsana is a gated 5 star hotel amongst...

2/5

Poor

Really needs improvements to be done
Date:
I do not really have anything very nice to say about this property (formerly a Sheraton). Everything is so in need of renovation that all the other problems are probably caused by that. The rooms...

5/5

Excellent

Amazing Angsana Laguna resort
Date:
We had a family trip to Angsana Laguna in Phuket and it was one of the most memorable trips we have ever had. Can't fault the service, accommodation or anything about the property. We were so well...

2/5

Poor

Improvement is needed
Date:
air-conditioner is not cooler enough with their bracket, we need to remove the bracket only sleep with their bracket sheet. the hotel is so old that can't imagine it's a new one. but, the hotel...

4/5

Very Good

Nice renovation
Date:
Previously the Sheraton Grande Resort. The hotel has been tastefully refurbished with the decor in White and Purple. The rooms are very comfortable and the staff in all areas are well trained and...

4/5

Very Good

Excellent service, beautiful furniture and architecture
Date:
We stayed in the month of July, which was considered to be a low-peak period for the resort, and we thoroughly enjoyed our stay because it's pretty empty (I would guess that it'd be crowded over the...

3/5

Average

Expectations not met
Date:
Stayed for a night, room not much different from when it was Sheraton, but comfortable. Staff could have been more helpful esp the bellboy. Breakfast at the MARKET restaurant seemed like a real...

5/5

Excellent

Excellent family holiday
Date:
Great spot for family holiday. Good food, well priced and service was faultless the entire stay. Kids club best we've come across to date. (Our 6 year kept wanting to go back again and again - we...

5/5

Excellent

My Fiirst Holiday Out of Australia
Date:
I booked my holiday through a Travel Agent and placed my trust in them to facilitate what I was wanting although I had no preconceived idea on the place I would stay. I was blown away with Angsana...

5/5

Excellent

one of the best hotels i have ever been!
Date:
the experience with the elephants yam-yam and lily will be one of the best of my life.

5/5

Excellent

Very nice hotel
Date:
Stayed there for 4 nights with my family. My 3 kids loved the kids club. The staff there were very attentive. The room was great and the bed heavenly.

5/5

Excellent

Great place
Date:
Nice hardware and software of the hotel. Great holiday paradise. The employee here is friendly and helpful!

4/5

Very Good

Angsana is good!
Date:
Staff are nice and service are good. The environment is good as well. I enjoy relaxing holiday there. I also like the service in Angsana Spa very much!!!!

5/5

Excellent

Very perfect trip with such a pretty and romantic hotel
Date:
It is the most beautiful hotel with mordern design within Laguna Phuket. I very like the thee color: Purple. And the kayaking is very good activity in that lake!!

5/5

Excellent

Perfection in Paradise
Date:
The Angsana in Phuket is one of those properties you dream of and are amazed to see that someone has brought these fantasies into reality. The beautiful grounds, pristine swimming pools, fantastic... 

5/5

Excellent

Wish I was back there.
Date:
When we arrived in the very attractive receiption area we were told our rooms were not ready. However, and probably bearing in mind that there had been some pretty poor reviews around this time, we...         

5/5

Excellent

Good Hotel for Lazy Pool&Beach Leisure
Date:
The hotel is quite good. Vast area. Pool is super! Very long and shallow - so suitable for kids 4-7 years old, even if they are not so good swimmers. Hotel restaurants are quite good in...

5/5

Excellent

Big Event or No event... Its our best resort.
Date:
We have a perfect honeymoon with this newly renovated Angsana Resort Phuket which previously was Sheraton. Miss Yui very considerate upgrade us to a 2 bed room loft facing the church. We have been...

2/5

Poor

Terrible hotel planning, NOT A PLACE FOR QUIET VACATION
Date:
I purchased the 4D3N package with the intention for a quiet getaway. Upon arrival, I was pleasantly upgraded to a one-bed room loft. However, I was upgraded to the middle of a corporate event for...

5/5

Excellent

Amazing!
Date:
We really had an amazing time here, the staff are so friendly and want to help you as much as they can! The rooms are spacious and beds are very comfortable! Right next to the beach and there is a...

4/5

Very Good

Very relaxing stay, amazing kids' club
Date:
I stayed here with my family for 10 days in April. We have been to the area twice before staying at the Laguna Beach Resort but decided to try the Angsana this time. First impressions were very...

5/5

Excellent

European resort in Thailand
Date:
Ok.... My room was insane! I had one of the two story (One bedroom Loft) by the North Lagoon. It had two balconies with view of the lagoon. Internet in room. Outdoor bath tube/shower is my favorite...          

3/5

Average

Tsunami Warning and Staff Left us Behind
Date:
We were booked to stay 12 nights a the Angsana Laguna in April 2012, but ended up checking out 6 days early, after our Tsunami Warning/ Evacuation Experience. We stayed in two Angsana Suites; the...

2/5

Poor

Too commercialised, too big
Date:
We stayed here for 10 days, probably 7 days too long. If you are staying longer, you would find very little variety in the breakfast or facilities as they are repeated exactly. So we had them twice...

5/5

Excellent

No Regret for Family with Young Kids
Date:
I spent 4 nights with my spouse and 2 kids (4 and 8 years old) here. My kids loved it so much. There are different kinds of swimming pool including a kids pool and a sand pool with a "canal" (more...

4/5

Very Good

One of the best in Phuket for family vacation
Date:
Recently stayed at the resort for a family vacation with 3 generation of family members. We had a very good time, and was impressed by the hotel. Some highlights: Room is large and comfortable,...

5/5

Excellent

Family reunion
Date:
We stayed at one of the Villas at this resort as it was a family reunion /get together. It was a 4 bed villa with a private pool and I couldnt fault it at all - it was really wonderful and guest...

2/5

Poor

Still not ready
Date:
Sorry Angsana but you are still not ready. Whilst the resort has been refurbished and is very nice and in our room there was little to fault after tonight's fiasco I felt I had to write...

5/5

Excellent

Fabulous Hotel in fabulous Puket
Date:
What a wonderful hotel with superb grounds, just a walk away from the beautiful beach with fantastic sunsets. The staff were very attentive and always out to help. The different range of food for...

4/5

Very Good

Very good for eldery people or families with children / great berakfast / poor orange juice
Date:
Very good for eldery people or families with children / great berakfast / poor orange juice pretty far from a town / shops etc

4/5

Very Good

overall a good resort
Date:
we have just returned from the angsana laguna (20th march to 30th march) - 1st impressions was that it looked wonderful. we have previously stayed at the hotel when it was called the sheraton grande...

4/5

Very Good

Great job to all @ Angsana
Date:
I travelled from March 21-24 2012 with my partner. It was our first trip to phuket and we decided to make Angsana our choice resort after looking through a variety of offers. I understand that this...

5/5

Excellent

A wonderful place for families
Date:
We stayed there for two weeks in February 2012 with three kids - 8, 5 and our nine month old baby. While the flight from Norway with small kids is long, it was certainly worth it. The overall... 

2/5

Poor

Lucky Star
Date:
We stayed from 9-15 Feb. I had reviewed the resort immediately upon our return, but apparently TA experienced some sort of tech glitch, and it got lost on cyberspace! So here it goes again.... We read...

4/5

Very Good

Wonderful relaxing break
Date:
We chose this location to enjoy a relaxing break from London winter and liked the sound of the Angsana. It was everything we wanted: lovely location, newly refurbished hotel on the beach as well as...

3/5

Average

Solid Conference Hotel
Date:
Big hotel in the Laguna hotel complex. Certainly a lot better than when it was a Sheraton. I wouldn't select this hotel if the internet connection is critical - the wifi had great coverage but their...

5/5

Excellent

Its everything you find in paradise
Date:
surrounded by stunning man made lagoons, it has excellent access to a secluded beach for hotel residents. Delicious on site restaurants and a plethora of more delicious food on the breakfast bar....

5/5

Excellent

Wonderful stay
Date:
We are still here but wanted to say the resort is beautiful. Public areas are beautifully done and maintained. I'm glad they don't have AC in these areas as it is plenty breezy and allows us to...

4/5

Very Good

Not as good as it thinks it is .......yet!
Date:
Stayed 12feb to 20th . Excellent room on 3rd floor overlooking pool area. Luckily no Indian Weddings but several corporate events which interfered with hotel guests especially those eating in hotel on...    

5/5

Excellent

Fantastic Family Escape!
Date:
We spent the last weekend at the Angsana ( Me, my wife and my son ) and had an excellent time. We chose to book two interconnecting Laguna rooms as our Son sleeps quite early and it allows us the...

4/5

Very Good

Fantastic beach, food, spa and familiar staff during my second stay.
Date:
The resort reopened some time late last year and what I enjoyed most was the beach, large landscaped outdoor pool, and Bodega restaurant. I went for three spa treatments and it was consistent (same...

5/5

Excellent

Great family holiday
Date:
Although we travel frequently, this is one of the few reviews we have actually posted. We felt that as the hotel was recently opened (Dec 2011) it would be helpful to give some quality feedback...

4/5

Very Good

Been a while I didn't want to say good bye, will definitely return and bring along my family
Date:
It was not my first visit to Phuket but my first time staying at the Laguna area. I have always dreaded to go there as I am afraid of big families with lotsa kids as I have been told it is a very...

4/5

Very Good

Beware of taxi service at reception
Date:
We enjoyed our stay. The staff os very friendly and the resort has much to offer for families with children. The breakfast is great. The dark side: taxi services at the reception is a tremendous...

3/5

Average

Very different from the Sheraton it was
Date:
The property has been recently refurbished and changed its name to Angsana. It is still quite nice with its lagoon and houses but I noticed that it misses "ambiance", staff is quite cold, I don't feel...

5/5

Excellent

Excellent service, beautiful hotel.
Date:
We had stayed in this resort when it was under Sheraton management and enjoyed it and the location so much we wanted to return after it became Angsana Laguna. We booked a private transfer from the...

1/5

Terrible

Simply An Awful Experience
Date:
We returned to this resort after our wonderful experience under Sheraton management for our last stay. We had so many issues and concerns that eventually we asked for a refund and moved hotels. I was...

1/5

Terrible

Very disappointing
Date:
Have been there many times when it was the Sheraton. The Angsana has a long way to go! No loyalty program, tariffs even in 'soft opening' period were much higher. They never in all the time we were...

4/5

Very Good

Lot of Potential
Date:
Negatives: Problems at Check in, we had asked for interconnecting rooms which were confirmed by them in writing but were not available at time of check in, so we changed rooms the next day. Service...

5/5

Excellent

Wonderful Holiday Resort
Date:
We have stayed at the resort some years ago, but in recent years decided to stay elsewhere because the resort was suffering from age, but, great news, this grand resort has been refurbished and is now...

5/5

Excellent

A luxurious family friendly relaxed holiday
Date:
The hotel is stunning, immaculately kept. Rooms are excellent - we travelled with our 2 children so had interconnecting rooms - we had a kingsize bed in our room and the children had a small double...  

5/5

Excellent

excellent & perfect
Date:
On the 1st of december 2011 they startet soft openig. 10 days later I arrived an I enjoyed this 8 nights stay very very much. Staff is friendly, competent and helpful. Food was very good at...

4/5

Very Good

Few snags but overall excellent
Date:
We stayed between Xmas and New Year as a family of four and were delighted to be upgraded to a suite from the 2 bed loft that we had booked. The room itself was somewhat dated but spotlessly clean. ...

3/5

Average

Behind Expectation and Advertisement
Date:
Unfortunately we experienced some issues while staying with Angsana Laguna. Some of the issues are not at all related to the fact that Angsana only recently opened. We stayed for 1 week before...

5/5

Excellent

My Wonderful Honeymoon (1)
Date:
My wife and I had the privilege of being the first guests of Angsana Laguna Phuket. It was a magical experience. My wife and I were married in November. Phuket was the first stop of our honeymoon...

2/5

Poor

Not that good
Date:
I am lucky that I stay on Phuket many times a year. This Hotel was a disapointment. For over 400 US a night. The TV and DVD in the room did not work and 4 staff kept trying through the evening to get...

4/5

Very Good

Enjoyable experience inspite of teething issues for new hotel
Date:
Me and my other half have just returned from a wonderful 7 night stay at the newly opened Angsana Phuket. The hotel is not fully completed, parts are still under construction and there are a number of...

1/5

Terrible

Eine riesige Baustelle!!!
Date:
Nachdem wir bereits im ehemaligen SHERATON gewohnt hatten, interessierte uns das "neue" Angsana, das am 1.Dezember eröffnen sollte. Wir buchten voller Erwartung die 3 Schlafzimmer-Poolvilla, die am...

1/5

Terrible

How can people review a hotel that is not open yet?
Date:
Interesting that "people" are reviewing this hotel. It used to be the Sheraton and closed for business at end of June for refurbishment. Scheduled to open December 2011 so guess reviews are written by...

5/5

Excellent

さようならシェラトン
Date:
シェラトン グランデ ラグーナ... 

5/5

Excellent

http://s7.gladiatus.com/game/c.php?uid=234221
Date:
good hotel and plenty to do the beach was fantastic and there was plenty of clubs visit http://s7.gladiatus.com/game/c.php?uid=234221 to learn more overall the holiday was a good one going to stay in...

5/5

Excellent

First time to Phuket
Date:
this hotel is great for family with young children with the activities available for kids,like the meet n greet with the resort's young elephants, the child's play pool and the VIK club where kids get...

2/5

Poor

Laguna=lagoon=swamp
Date:
We stayed here in one of the "villas" which is more like a condo with the common room on the ground floor and the bedrooms upstairs. The main problem is that the resort sits on a lagoon which is...

5/5

Excellent

Fantastic Stay - best holidays never had
Date:
It was the first time in Asia for all my daughter and my husband; Everything was great !!! The hotel is large and beautiful with a a lot of attention put on the service and cleanliness. We had a...

5/5

Excellent

Fantastic week at Sheraton Grande Laguna
Date:
Although the hotel needs some superficial maintenance, it is all in all the best hotel on the marvellous Bang Tao beach. The service is very friendly and the restaurants excellent. The kids loved the...

3/5

Average

NOT luxury!
Date:
I was very disappointed with this hotel. Since it was described as a five star luxury resort, this is what I expected. However, the hotel is really run down and tired. Woodwork is rotting and...

5/5

Excellent

Relaxing Holiday with perfect service and food.
Date:
Don´t miss a visit at the italian restaurant Puccini, excellent food for breakfast, lunch and dining. Take a private dining trip on the laguna on one of the small ferries. And watch the baby...

5/5

Excellent

Great two weeks at Sheraton BangTao Beach
Date:
We had two great weeks at the Sheraton Grande Laguna resort this March 2011. The hotel is placed perfect near the beach and the nice pool area at the resort. Never crowded in the pool area and always... 

3/5

Average

Very disappointed on arrival.
Date:
We stayed 4 nights in a overwater villa. We would have checked out immediately on arrival if we hadn't already paid in full. The buildings are very run down and desperate to be renovated and painted....

5/5

Excellent

Another great visit
Date:
My family stayed at the Sheraton Grande Laguna Phuket for a week in September 2010 in a Private Pool Residence and returned for an extended weekend this March and stayed in the main hotel complex. We...

3/5

Average

Not Sheraton Standard !!!
Date:
Room + Location are ok but getting old eg. facility/building , main pool - not in a good maintenance. Service was not impressed, not friendly staff, low-service mind. 1) Furthermore, booking...

5/5

Excellent

Fantastic stay at Christmas
Date:
We stayed at the Sheraton Grande Laguna in Phuket from 16th December for 11 nights and had a truly fantastic time. The staff at the hotel were very polite and welcoming and service was very...

5/5

Excellent

Out of this world!
Date:
Absolutely perfect in every way. We are returning this November and bringing more family and friends. Will the renovations be finished by November?

4/5

Very Good

Very nice but perhaps not quite what expected from a 5-star hotel
Date:
I would really recommend this hotel but you should know it's a very big complex and might not suit everone that is looking for a more familiar ambience. I have nothing to complain about the service...

4/5

Very Good

Fabulous!
Date:
We stayed at this hotel (hubby and I) with our two children (11mths and 4yrs) on our first trip to Phuket! After much deliberation on this site, we booked the Sheraton as we wanted a quiet holiday to...

3/5

Average

Mixed feelings on this hotel
Date:
We stayed at the Sheraton Grande Laguna for 8 nights in February 2011. When we arrived at the hotel it took us a couple of days to find our way around and decide that we did quite like it, but...   

3/5

Average

Great service, terrible rooms
Date:
I was in Phuket last week and stayed at the Sheraton in Phuket. For the price the rooms were really bad, the room I got had a big crack in the wall and the walls did not look clean, maybe I just got a...

4/5

Very Good

Great place, disappointing food
Date:
Just came back from a week at the SGL. The resort is impressive, nestled in the laguna area, very close to the beach with well appointed and relatively spacious rooms. As we were travelling with 3...

4/5

Very Good

Enjoyable stay, but don't count on cheap cabs from the hotel!
Date:
We stayed here for the 2nd time and it was quite enjoyable. Service is OK, staff are friendly and helpful, and kids activities are adequate. But don't expect any help from staff on getting local...

5/5

Excellent

Have been going back for 15 years
Date:
The Sheraton Laguna Phuket has a special place in my heart - I started going there with my parents for family vacations when I was 7, and have been back 8-10 times since. The hotel staff are always...   

5/5

Excellent

The Best Holiday Ever and We've Had Some Great Holidays
Date:
We arrived after a 10 hour flight with 4 young children under the age of 6 and three grumpy adults to be told we had been upgraded to a Private Villa with a private pool....it was an amazing start to...   

4/5

Very Good

Nice resort, but pricey food, and don’t expect internet access!
Date:
The Sheraton Grande Laguna is a stunning resort hotel. When you arrive at Phuket airport there is a private Laguna lounge where you are welcomed with drinks and hot towels while you wait for the bus...

5/5

Excellent

An excellent stay!
Date:
My wife and I stayed at the Sheraton for 7 days. From airport pickup to airport dropoff the stay was a pleasure. The staff is excellent, the beach is great and lots of variety in restaurants. We would...

5/5

Excellent

Fantastic Hotel
Date:
THai hospitality at its best. A superb hotel with extraordinarily efficient, friendly and helpful staff. excellent rooms, great food. lovely for a holiday of up to 3-4 nights. They have a stupendous...

4/5

Very Good

Private Pool Villa's are nice
Date:
The Sheraton Grande is one of several hotels in the area, with regular free shuttle service around the hotel and complex. So there is plenty to explore on this very large complex. As a group of...

5/5

Excellent

A City within an Island
Date:
I went to Sheraton on my honeymoon. The experience from start to finish was just amazing. Being SPG Platinum member, I was well recognized at this hotel. I was upgraded to their Lagoon Villa, which in...

5/5

Excellent

A Piece of Paradise
Date:
The Sheraton Grande Laguna Phuket is a piece of paradise. We Stayed there for ten nights and the the whole experience was excellent. Great location, excellent service, smiley and friendly faces, it is...   

3/5

Average

It could have been worse
Date:
After leaving another hotel as it was too far away from Phuket, we were disappointed in our stay at the Sheraton Phuket. While the location is great - the Laguna Phuket is an amazing place to stay...

4/5

Very Good

Lovely hotel with white sandy beach
Date:
Lovely hotel but little bit faraway from Patong > wish that some day they have a free shuttle bus to Patong or Phuket Town! Taxi was to expencive (around 30euros a round trip) and I think that is too...

4/5

Very Good

Quality Hotel and Area
Date:
I would say this was a good quality 4 star hotel, minor points to be sorted it needs balconies and common areas painting and upgrading on a more regular basis,having said that the hotel was very good...

4/5

Very Good

Perfect for families with young children
Date:
I stayed here with my husband and two children (4 and 18 months) for 12 nights. I was a little dubious about staying here after reading some reviews but I am so glad I did. Yes part of the resort is...

4/5

Very Good

Great experience but ......
Date:
We stayed @ Sheraton Laguna Phuket in first week of Dec 2010. For starters we had problems in very first hour of our stay. During check in the staff did not inform us of maintenance in water pipes due...

1/5

Terrible

Reservation team is an utmost embarrassment to the hotel
Date:
I will be traveling to Phuket end month. I sent and email to inquire about the 2 bedroom island villa and when received no reply, I called up the reservation, asking them to kindly reply my email...

5/5

Excellent

Want to come back!
Date:
We spent 7 days at this wonderful hotel. It is located in a beautiful garden with a large swimming pool. The area is very well maintained. We ate at different restaurant in the Hotel and we were...

1/5

Terrible

reservations not helpful and rude.
Date:
hi, not been to the resort yet. but phoned 2 days ago as traveling all over far east. (7 countries) with family. 6 and 4 year old and baby girl. havin stayed at top hotels round the world. burg,...

5/5

Excellent

Sheraton - home away from home
Date:
Luxury hotels are supposed to be customer friendly and well appointed. However, Sheraton Grand Laguna goes few steps beyond both in the quality of the scenic property and the warmth of its very...

5/5

Excellent

I have typicaly spent 240 days a year in hotels, this is without
Date:
I recently retired after spending most of my adult life travelling the world workingf in Motor Racing. I have been luck enough to stay in some great hotels, and have mostly been able to avoid the... 

5/5

Excellent

Perfect place for Holiday with great service and good staff
Date:
The staff was very helpful in Sheraton. Our room was facing Laguna and the services were perfect. We enjoyed the pool sports activities organized by the hotel. There was facility of using the other 4...

5/5

Excellent

Love it
Date:
We have actually stayed in this resort twice and are contemplating returning again next Easter. We booked a beach villa which was the best I have ever stayed in. It was a large two bedroom villa with...

5/5

Excellent

Excellent resort, great holiday.
Date:
Just returned from 10 nights at the Sheraton Grande, Phuket with my wife and two children 15 and 11 years. Was slightly concerned reading some of the negatives reviews, but I shouldn't have been. A...

5/5

Excellent

I must say that after visiting Thailand about 40 times, Sheraton
Date:
This is may be the 5:th time we visited Sheraton at Bang Tao beach and I must say that after all I seen and been, this is THE hotel. It gives you more than excellent value for your money and you will...

4/5

Very Good

Almost Perfect
Date:
We checked into Sheraton Grande Laguna for 4 nights with our two-and-a -half year old daughter on 28 Oct. We were impressed the moment we stepped in. Although a little dated, this huge property is...

5/5

Excellent

Grande Indeed!!
Date:
We loved this place so much, we left Phi Phi to come back for 1 more day/night and got upgraded to the lagoon villa - sensational. Initially we had 2 connecting rooms as our kids are 14, 12 & 10. The...

4/5

Very Good

Exceptional Groundskeeping and Beautiful Gardens
Date:
Just stayed last week for 5 nights. Had originally booked a Lagoon Villa but upon arriving (3PM) requested a free upgrade to an Island (2BR) Villa that was provided the next day graciously. Check in...   

4/5

Very Good

A good choice for families
Date:
Just back from a week staying at the Sheraton, Phuket with the family (kids aged 9 and 11) and was very pleased all-round. Would I recommended it, definitely. Particularly with kids in tow. As an...

5/5

Excellent

Splendid!
Date:
The Sheraton Grande Laguna was my home was three nights for a convention, and what a fine property it is! The Grande Laguna is actually a part of Starwood's Luxury Collection brand, though it carries...          

5/5

Excellent

truly amazing
Date:
We stayed here for 5 nights as part of our honeymoon. Initial booking was a bit of a problem but sorted out immediately by the reservations manager with politeness. I had booked a lagoon villa but was...

4/5

Very Good

Very Relaxing and great for the kids
Date:
This was our second trip to the Grand Laguna almost 5 years after the first. I'm pleased to say it was almost as good 2nd time around. We had a couple of teething issues on arrival. We arrived...

4/5

Very Good

A mixed bag!
Date:
This hotel is set in a beautiful location and part of Phuket, the whole Laguna area is amazing...bit of a shock coming from a small and very personal hotel like the Amari Vogue. Just the size of the...

5/5

Excellent

Absolutely AMAZING!
Date:
We had the most incredible trip here, the staff in particular were so friendly, even the maids stopped and greeted you when you walked past. We got an incredible deal with Jetstar and stayed for 2...

4/5

Very Good

Great if you're staying in a townhouse
Date:
Overall, our family had a great experience here, thanks to staying in one of their townhouses. Service was good, but rooms were marginal. Watch out for bugs in your room - they must have got in when...

5/5

Excellent

Sawyer family Thailand vacation
Date:
We had a wonderful vacation! The resort was so beautiful. All of the staff was incredibly kind and helpful. Our children were 5 & 7 years old and they had a great time riding the elephants....

4/5

Very Good

Old hotel with newer nicely remodeled rooms in a quiet location f
Date:
CHECKING IN/OUT Smooth quick check-in prior to arrival time with an automatic upgrade from Lagoon to Grande room. Greeted by smiley and friendly staff with flowers and juice. Late check-out...        

5/5

Excellent

Beautiful and relaxing Phuket
Date:
We stayed for two weeks for the 7 th year in a row at Sheraton Grande Laguna, Phuket and the food as well as the accomodations where perfect with the ocean as well as the largest / longest clear...

4/5

Very Good

Bravo
Date:
Perhaps the Hotel does need a renovation but the staff as well as the surrounding beautifull scenic environment as well as the pool area made anything elsa less disturbing. I will continue on...

2/5

Poor

Poor, shabby, huge,
Date:
We stayed here for 4 nights in Feb. I would'nt go back. The paint is peeling and needs to be repainted, the whole place is tired. The dining room for breakfast was a 5 min walk. Everyplace was a good...

5/5

Excellent

Wonderful staff and pool area
Date:
We were only at the Sheraton for a day pass. We came from another island and were awaiting our late night flight so we went to the Sheraton for about 5 hours. One of our children's backpacks got left...

3/5

Average

Mixed feelings
Date:
After just spending a week in Sheraton Grande Laguna I have somewhat mixed feelings about the hotel. The general outlook of the hotel is very nice and the pool area is great. On the other hand there...

4/5

Very Good

Fantastic location to beach but not much else around
Date:
Stayed here for the first 3 nights of our holiday so my partner could play golf. Sheraton is in a great spot for the beach but nothing else around it so restricted for shopping & eating outside the...

5/5

Excellent

Excellent hotel
Date:
Booked with trailfinders and airport transfer was included. On arrival at the hotel were greeted with a refreshing drink and cooling towel. We were upgraded fron our lagoon room to a new grande room.....

5/5

Excellent

lovely lagoons and pools
Date:
we stayed at this hotel in november 2009. the climate was pleasant by thailand standards. the hotel is nice located right on the beach. the hotel needs a bit of maintenance compared to other hotels...

5/5

Excellent

Loved the expansive hotel and the waterbodies
Date:
We just returned from a vacation at Phuket. My family was floored right from the car pickup (It was a Mercedes) and the room was fabulous with the balcony opening in the lakefront. You could actually...

5/5

Excellent

Sheraton Grande Laguna
Date:
Awesome place. Want to go back!! The best bit is the baby elephant walk, and seeing them take a surf.

5/5

Excellent

Great stay and wonderful location
Date:
Our stay as a family was joyous from start to finish. We were very lucky as we were upgraded to a family room upon our arrival which was huge to say the least and we really appreciated it as check...  

5/5

Excellent

Enchantment and laughter
Date:
The hotel staff leaned over backwards to make us feel welcome and give us a memorable stay. Our room was huge, as was the bathroom. We could dive straight from our own verandah into the swimming...   

4/5

Very Good

a very nice facility, a little pricey
Date:
My daughter (age-22 )and I just returned from 4 days in Phuket Thailand. We had had a very busy week and 1/2 in Shanghai and Beijng a decided to fly down to Phuket for a few days on the beach. The...

5/5

Excellent

Out of this world
Date:
Just returned from 8 nights at the Sheraton Grande Laguna hotel in Phuket. After reading several negative reviews, I was apprehensive prior to my visit. I had no need to worry as the hotel and...

5/5

Excellent

beautiful hotel with excellent service
Date:
Just got back from 2wks at this hotel and felt we had to write a review having seen some negative one,s on here. The service we received from start to finish was beyond our expectations. The hotel was...

5/5

Excellent

Thank you Sheraton!
Date:
Me and my family stayed in Sheraton Phuket for 14nights in November 2009. After arriving we were told that our 2 rooms (5 pers) were not ready. We are members of Starwoods and without any complain...

5/5

Excellent

fab
Date:
loved it, it was lovly we had the villa, on the lagoon, so romantic, food was grate,staff was good

3/5

Average

Excellent except Air-Conditioning POOR POOR
Date:
I stayed at one of the Island Villa (2 bedrooms) for 5 days. The newly furnished room is decorated perfectly and the breakfast at Puccini Restaurant is delicious and service is also excellent....

4/5

Very Good

Excellent, resort hotel - couldn't want for more
Date:
Stayed in one of the 2 bedroom island villas, recently refurbished and exactly as illustrated on the website. Great facilities and extremely helpful staff who couldn't do enough to please. The perks...

3/5

Average

Outdated but good for families with young kids
Date:
We stayed at the resort for 10 nights with 2 young children (2 & 5 years old). I can see the hotel being rated 5 years perhaps 20 years ago when it first opened but it did not age gracefully. The...

3/5

Average

Silence & Peace
Date:
Maybe that's not the perfect one but quite enough in Phuket. If you wanna be far from the madding crowd of the island, definitely stay in Lagoon area at Sheraton.

3/5

Average

Staff to be recommended
Date:
Didn't actually stay here, stayed at the Banyan Tree, but ventured over to the Sheraton one night to try the grub there. As my wife is vegetarian, we thought maybe the Italian restaurant Puccini would...

4/5

Very Good

Good service,good scenery and overall a relaxing stay
Date:
We were generally very satisfied with the service we received at this hotel.The majority of the staff were well trained and provided for our needs competently. I was particularly impressed by the...

1/5

Terrible

Tired and Run Down - A Luxury Collection Hotel ?? NO NO NO
Date:
We are so disappointed at this Hotel, that I am writing this review from room on our last night to my wifes horror. If you are thinking of booking your dream holiday to the Sheraton Grande, "A...

4/5

Very Good

Still a good choice, but something went wrong...
Date:
almost my second home in phuket, stay more than 40 times within this 18 years, but this time something wrong with the computer system and their service, can't get back to our room with our card key,...   

4/5

Very Good

The hotel is very good for families with children staying for a h
Date:
Our group of 6 adults and 4 children stayed for 6 days in July. The staff were polite and helpful. The hotel premises are the biggest in Phuket with a lot of activities for children. It also offers...