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Hilton Arcadia Phuket Reviews

   

Hilton Arcadia Phuket
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Reviews of Hilton Arcadia Phuket

272

Hotel
Reviews

Hotel Reviews

Read all 272 reviews and thoughts (average: 4.13 out of 5) on the Hilton Arcadia Phuket before you book online.

5/5    Score based on 272 reviews

5/5 =
Excellent
44%
4/5 =
Very Good
33%
3/5 =
Average
15%
2/5 =
Poor
5%
1/5 =
Terrible
2%
4/5

Very Good

restful stay...
Date:
Hotel is peaceful away from bustle of Karon Beach and Patong.Rooms are spacious and clean-large balcony to sit and enjoy the calm.There are several pools surrounded by beautiful gardens to perfect...

4/5

Very Good

Far from everywhere. In a good way.
Date:
It is pretty much a self-sufficient resort. The residential buildings are a long way off the road (and the Karon town) making it particularly peaceful. A golf-kart would make your travel within this...

5/5

Excellent

Excellent Hotel!
Date:
The hotel has beautiful grounds and is across the street from Karon Beach. International prices but that is to be expected. It was just my wife and I and we had a good time but I definitely think it...

5/5

Excellent

Excellent Rooms and a great place to stay
Date:
We had a great stay and location was great, people friendly, really loved it.Room was quite spacious, nicely appointed, and very comfortable beds. The best part the Couch in the balcony wherein you...

5/5

Excellent

Awesome Phuket Trip
Date:
This resort is super huge with number of things to do in it. It has 2 huge swimming pools with warm water. 1 of which is just on the restaurant where you can sip on your drink and have a dip in the...

4/5

Very Good

Very big resort hotel
Date:
Stayed for 2 x 2 nights at this hotel. First stay was in block f which was fine, second time in block d. The block d room was so much nicer, might be worth emailing ahead and requesting this block....

5/5

Excellent

Highly Reccomend - Already booked our 2nd stay :)
Date:
Myself, my husband and 2 year old son stayed at the Hilton in Karon for 3 nights in August 2012. We absolutly loved it there. an awesome place for any kind of traveller and fantactis facilities for...

5/5

Excellent

A great stay!
Date:
Would like to thank all the staff at the Hilton Phuket for a great stay. From the personal greeting from Akinori and the staff on Boxing Day to check out it was brill! Yes some areas are a little...

5/5

Excellent

Very Grand Resort
Date:
My wife and i stayed 6 nights at this resort and we had a lovely large room with a shower and bath ,which was great after long walks, the bath was a little on the small side mind you.The resort is...

5/5

Excellent

very pleasant
Date:
had a room with view over the whole sea at karon beach. karon is great place to stay. 20 mins tuk tuk to patong. about 250 baht each way. there is nice restaurants and many bars if you want to stay...

3/5

Average

Good for point redemption
Date:
Arrived in the evening late. Got a confirmed upgrade to Lotus Wing and a Jubior Suite. The room is dated but VERY clean. Nice balcony with a sea view. Lots of different pool areas ranging from kids to...

5/5

Excellent

Fantastic resort in a fantastic location
Date:
We are staying at the Hilton from 24 Dec 12 - 5 Jan 13 and are having a fabulous time! As a diamond Hilton Honours member I was able to book the entire stay on points and was therefore really...

3/5

Average

Room with a view...Not really
Date:
This was my first time in Phuket so I arranged for the hotel to pick me up at the airport...from a Hilton, I expected a Hilton sign with my name...after 10 minutes someone asked me if I needed...

5/5

Excellent

Simply put...I loved it
Date:
The hotel is between Karon and Kata. Karon beach is just across the road and the restaurants in Kata and Karon are about 15 minutes walk away. Patong is 20 minute (400 baht) taxi ride away. As a...

4/5

Very Good

Great resort, marginal service
Date:
This is the second time I stayed at the Hilton Arcadia, and I must say the resort itself is great -- amenities, location, decor -- but the service leaves much to be desired. It is horribly...

4/5

Very Good

Another great Hilton
Date:
As a diamond HHonors member was lucky enough to be upgraded to an ocean front suite, wow what a view. The resort is spread out over large gardens and has several pools and the beach is just opposite. ...

5/5

Excellent

Amazing property
Date:
Large spacious rooms , with balcony . Efficient staff. Hotel property excellent. Great pools , choices of three different pools. Walking distance to the beach. Would be great if the hotel...

4/5

Very Good

Good family resort
Date:
We enjoyed our stay at this resort. In terms of location the hotel is a fair way from the airport, doesn't have a private beach but you only have to cross the road and the beach is pretty...

4/5

Very Good

Lovely Experience for Families
Date:
In Summary:- - Hotel is built on a huge plot of land and space is awesome - Quality of rooms and utilities are expected to be normal/average due to age of the hotel - It has several pools. most...

4/5

Very Good

Nice place to stay (though old equipment)
Date:
The pool is great and as well as the garden view. Moreover, the resort location is just steps away to the beach, and lots of restaurants around within 10 minutes walk. Extremely old equipment,...

3/5

Average

Good Hotel with not great servise
Date:
stayed there on 18th november for 1 night. the rooms from the reception r far have to walk for 10 minutes to reach room , or u can take shuttle but shuttle sometime takes few minutes to come.Cant...

5/5

Excellent

Heaven on Earth
Date:
Ideally located. Most beautiful place to be in. On a scale of 1 to 10, I would give 11. Just ambience of corridors leading to the rooms need to be upgraded. Else everything is excellent. I...

5/5

Excellent

Tropical paradise !
Date:
We stayed here in a Delux garden view room for 7 nights after visiting Bangkok and Hong Kong. I would recommend this hotel so much. It has the most fantastic grounds which are picturesque and in...       

5/5

Excellent

Wonderful hotel with great staff
Date:
We love this hotel. This was our second stay ( 14 days) and it was as great as last time. We stayed in a Hilton suite deluxe ( last time we stayed in the Royal suite.....amazing! ) which was great...    

5/5

Excellent

Great Experience
Date:
I and my husband stayed at this hotel for 5 nights last month and it was a great experience. We originally booked the lowest standard room using Hilton Points, but when we checked in we found out...

5/5

Excellent

Great Hotel
Date:
We stayed at the hotel for 14 nights from 17/11/12, we stayed in a deluxe sea view and I have to say its the best room/hotel we have ever stayed it. When we arrived everything was processed in a...

1/5

Terrible

Rubbish- 2 star at best
Date:
Do NOT ruin your holiday in Phuket by staying in this hotel. I cannot believe the amount of people that have rated this place well. Perhaps they know no better. The place is far too big, the rooms...

2/5

Poor

Not a Hilton standard
Date:
Hilton Phuket Arcadia Resort & Spa in not more than a 2 star hotel , old room , its dark and ugly , the only nice room is the andaman sea wing. The new pool area next too andaman wing is really nice...

4/5

Very Good

great spot on a fantastic beach
Date:
The Hilton Phuket Arcadia Resort & Spa on Karon Beach was a great experience. The staff was incredibly welcoming and the room was fantastic. Being just across the street from one of the best beaches...

3/5

Average

not a hilton standerd
Date:
just arrived back to day 12nights at this hotel.booked it for 5* so disopinted ,arived first the staf are great, rooms are dated stayed in main block,i am a silver card honners member this is not...

5/5

Excellent

Beautiful Thailand
Date:
Beautiful property! The staff was professional and kind. Always addressed us by name. Very helpful with setting up tours and suggesting excursions. We were presented with cool towels throughout the...

5/5

Excellent

Great Place to be at
Date:
Nice, Clean, Friendly Staff, and perfect Location, its highly recommended for couples want to enjoy their holiday at Phuket, i really enjoyed being at that Resort, we had a nice holiday at that...

2/5

Poor

DONT BOTHER, THERE IS MUCH BETTER AROUND
Date:
I booked the Hilton Phuket Arcadia as part of a 3 hotel stay over a seven day break in Phuket. I will sum up my experience in one word, average. As a highly seasoned traveller I was expecting anything...

4/5

Very Good

Could have been better
Date:
The hotel is located at the Karon beach and it is a huge hotel. We stayed for three nights in October 2012 and I don't think that we had the chance to walk through the entire hotel. The facilities of...

4/5

Very Good

Bigger is better?
Date:
This hotel is located on massive grounds, well manicured with palms and water features in every direction... its picturesque but with a hint of 80's gaudiness (Blanche Devereax would feel at home...

5/5

Excellent

A Heaven on Earth
Date:
I visited Hilton Phuket in Jan'11 for 4 nights, the resort is just fantastic, it offers room with excellent view to the ocean, location is very convenient, the restaurant offers good/ tasty cuisines,...

3/5

Average

A little too far from everything
Date:
The positive aspects of this hotel are the comfortable rooms, the three pools, the well-kept grounds and having four restaurants to choose from. The aspects we enjoyed less were the very slippery...

5/5

Excellent

Good quality
Date:
Stayed in the Hilton Phuket Hotel for two nights in January 2012. Nice hotel, even though it is very very big, but the Hilton quality never lets you down We stayed in a room with seaview but... 

4/5

Very Good

Relaxation indeed
Date:
If you're looking for an isolated place where you can get peace and quiet but you don't want to sacrifice modern amenities, this is the place! The resort is just massive! There are three or four...

4/5

Very Good

Very nice hotel & staff
Date:
We stayed here for 5 nights for our wedding anniversary and it was great. The resort is huge with beautiful gardens and pools. You can just spend your whole stay in the hotel. On arrival you receieve...

5/5

Excellent

Hilton is the best! Amazing return visit!
Date:
This was our second visit to Hilton Phuket, and this time we brought the family with us, so we took 4 suites, with amazing sea view. The hotel grounds are amazing, well maintained, many pools,...

4/5

Very Good

Not new, but well-maintained and much better than 2 years ago!
Date:
I stayed 5 days at the Hilton in 2010, that was an ok stay, but not particularly outstanding. So now, 2 years later, what has changed? Likes: -They have refreshed many, but not all, their rooms (I...

4/5

Very Good

Great holiday at Hilton Karon Beach
Date:
Just returned from our trip a week ago. We loved the Hilton, my son who is 8 was very impressed by the multiple pools which we thought were all great. It is a large resort which we like as an 8 year...

3/5

Average

A nice family complex in a very very very quiet place
Date:
First piece of advice, Hilton is far away from main things in the Phuket, except tranquility. As a matter of fact, even the nice beaches are not close to the hotel. The one in front of it, just...

5/5

Excellent

so so big and beautifull
Date:
i spent 4 nights there ,the hotel is so big that takes time to see all parts,the enviroment is sopretty that u can spend your time there ,there is 2big lakes in hotel with great scenery and coverd...

4/5

Very Good

Not brand new, but still good
Date:
We liked this hotel very much. As a HHonors Gold member I was upgraded to a Junior Suite with access to the Club Lounge. The room does not really deserve the name "Suite", because it's not that big,...     

4/5

Very Good

Great service
Date:
Stayed in a Karon Suite with connecting room for the kids. Large airy clean & well laid out with great views of the beach & ocean (we were on 10th floor). Rooms were cleaned daily by very polite &...

4/5

Very Good

One of the Best in Phuket.......
Date:
We visited the hotel in December 2011 , and it was a really nice experience. The property is nicely maintained , its big and is surrounded by nice greenery. They also have artificial ponds with in the...          

3/5

Average

For Peace & Relaxation only
Date:
A huge complex which is a little isolated from shops, restaurants, etc but perfect for those who want to lay around the pool, walk around huge gardens, read and do nothing. Breakfast in Sails...  

4/5

Very Good

Nice place, nicer people
Date:
Overall, a very enjoyable stay at the Hilton Arcadia. Biggest plus -- the staff was exceptionally nice and most importantly to me, very good to my son. Room was very nice (we even got a small...

4/5

Very Good

Lovely hotel - clean, classy, friendly staff, nice grounds
Date:
I stayed at the Hilton Phuket Resort in August 2012 and I loved it! The hotel is about one hour from the airport. The Hotel is lovely; it is very very big and has lovely grounds which are well...               

5/5

Excellent

Excellent
Date:
Located by karon beach, a perfect hotel with extremely clean and big spacious rooms and bathrooms. By taxi its a 10 mins ride from patong street and 2 mins ride from karon street. The service and...

4/5

Very Good

Great hotel
Date:
Considering that the humidity is everywhere in phuket, It s a 20 minute ride from the city center ( patong ) This is a great hotel with spacious rooms, fair price, great breakast, swimming pools,...

4/5

Very Good

Worth it if you're an HH member
Date:
We stayed for only a few days and a great time. It's true that this resort is large and may not feel as authentic as some of the other local hotels. If you are able to make use of the executive...

5/5

Excellent

Excellent Holiday
Date:
Although the hotel is large it manages, largely as a result of such lovely, friendly staff, to feel intimate and welcoming. We had the Garden View room, which I believe is one of the smallest, but...   

5/5

Excellent

Fantastic hotel
Date:
This is by far one of the best hotels i have ever stayed in, the staff are extremely friendly and cannot do enough for you, food was fantastic (maybe a little bit on the expensive side for Thai...

4/5

Very Good

Very good choice
Date:
I was nicely surprised with the qality of the hotel in terms of service, rooms and layout. The check in was very professional and kind. The 3 rooms my family and I staying in were spacious and very...

5/5

Excellent

Exceeded expectations, fab breakfast, great location
Date:
If we return to Karon Beach, we'll happily stay here at the Hilton again. I've marked this as a TripAdvisor five-point rating -- not to say I think this is the most luxurious five-star quality hotel...    

5/5

Excellent

First Class
Date:
Top class hotel - as expected - and the grounds and pools were perfectly kept. Restaurants good and not that much more expensive than at other local restaurants - and the ambiance, presentation and...

4/5

Very Good

very good but very Big
Date:
Stayed for 10 nights mid July and was very impressed with almost all aspects of the hotel. It is very, very big with beautiful grounds and plenty of sunbeds. room upgraded on arrival and was very...

2/5

Poor

Needs Work
Date:
I am a Hilton Diamond member and stay exclusively at Hilton properties all around the world, and am sadly disappointed in this property. Yes, the welcome cocktail and cold towels were a great touch...

2/5

Poor

Average hotel, feelings like a 1970s old concrete building...
Date:
Was expecting more from this property it's definitely old and concrete 1970s in it's feel, certainly not luxurious. As a diamond was upgraded to this so called Lotus tower which is far from the beach,...

5/5

Excellent

FANTASTIC VALUE AND SERVICE
Date:
As a diamond member stayed in a fantastic room and excellent sea view the service was up to hilton standards and the executive floor and lounge was excellent service. Check in was very fast and never...

4/5

Very Good

Highly recommendable
Date:
This was our second stay and we were greeted by "Welcome Home" written with flower petals on the bed of our Hilton Suite that we were upgraded to at an insignificant extra cost. As in 2009 the... 

4/5

Very Good

Love the lemongrass smell!
Date:
Was here for meeting...long hours meeting..thank God they served really good food..nice view from the meeting room and there's a pond in front of it..lychee drink was served during 1st day arrival at...  

4/5

Very Good

Huge resort
Date:
Stayed July 2012 - was not prepared for the vastness of this resort. The buildings are spread out over acres of land. A nice resort and the room was great - junior suite - small for a suite and not...

5/5

Excellent

Perfect Hotel!
Date:
We stayed there on New Years for 3 nights, it was just a perfect resort! The hotel has 3 different pools, spacious rooms and bathrooms and its own private beach. We loved the location because it was a...

4/5

Very Good

Great hotel
Date:
i stayed in the hotel during July . luckly the weather was good ... the staff are very friendly and made us feel welcome .. i will def visit again . on negative side .. the tv remote and safe both...

5/5

Excellent

Beautiful
Date:
We arrived quite late, at around 2am and nobody expects a smiling face at the reception at that hour... Indeed we had it. The girl was very helpful, she upgraded our room. The staff in general was...

5/5

Excellent

Hilton Arcadia Truly Five Star !
Date:
Visited the resort once again this time with my parents and husband.Check in did take a lot of waiting and so did check out.The hotel does need to work on this aspect .We were provided lychee juice... 

5/5

Excellent

Third visit and hopefully not the last
Date:
we arrived 2 am and were greeted with our welcome drink and scented facecloth .we had a quick proffessional check in and received the rooms I requested with Garden pool view,I had asked for an upgrade...

5/5

Excellent

Fantastic, beautiful resort on a grand scale
Date:
We stayed at the Novotel at Patong then the Holiday Inn on Phi Phi before ending with 2 nights at the Hilton Arcadia. Each resort was wonderful for different reasons but the Hilton was stunning on a...

5/5

Excellent

Beautiful massive resort - Great service
Date:
Have been to Phuket a few times and this is by far the most beautiful place we have stayed. There are 4 pools all over the resort. Kids play area, babysitting service. Fresh lychee juice on arrival....

4/5

Very Good

Hilton Arcadia stay
Date:
For us it was the first time in Phuket and we choose the Hilton Arcadia for our stay due to my Hilton Honors membership. I was pleasantly surprised by the helpful service and I think it is a great...

5/5

Excellent

Excellent
Date:
Great place to stay. Half hour on all the action in Phukett if you want to go or simply enjoy this full service hotel and it's very pleasant and skilled staff. Pools, spa, gym and restaurants are all...

4/5

Very Good

Stay at Hilton Arcadia
Date:
Nice resort with serene atmosphere, decent service, good room, pool with kids slide, tennis court, Gym, Board Games, Kids Corner, Video Games, very decent Indian Vegetarian Breakfast.. We stayed there...

3/5

Average

A little bit disappointing, could do better...
Date:
We have just returned to the UK from Thailand and 11 nights were spent at the Hilton Arcadia Resort and Spa, Karon. Our initial Impressions were mixed, the hotel lobby was an amazing open air affair,...

4/5

Very Good

Huge resort, great for a family holiday
Date:
This is one of the biggest resorts that I have been to. It has about 6 pools, lots of childrens activities and the breakfasts are great. I would suggest not going in June as it rains all the time,...

5/5

Excellent

This could be premare but, FANTASTIC
Date:
We only arrived yesterday and I must say it is fabulous, staff are excellent, location is fantastic and the room we are in is magnificent. 11th from suite overlooking the beach even with average...

4/5

Very Good

Enjoyable stay!
Date:
I've stayed in Hilton Arcadia last December for a couple of days with my husband, and had a very enjoyable time! The resort is great and what we mostly liked about it was the fact that the resort was...

4/5

Very Good

Beautiful gardens, great location
Date:
This is a large resort-style hotel, it is cozy and out from the crowd in Patong. It has excellent grounds and facilities well spread out so the hotel didn't feel so crowded. You have to cross quite a...

3/5

Average

Big hotel but a bit far from Patong
Date:
I stayed here for 3 nights. While I was here, there was a big Amway incentive group from China. So, almost the whole hotel areas are occupied by them, including the beach! Nevertheless, hotel room is...

5/5

Excellent

Premium and Exotic
Date:
An awesome hotel with all amenities, exotic location, sea view, green, pollution free resort. The Hotel is full value for money with calm vicinity, clear skyline and SEA facing rooms. One can walk...

4/5

Very Good

Beautiful rooms in a great setting!!
Date:
We stayed in a deluxe sea view and it was a fantastic choice. we were in the Adaman wing of the property and even though its further away the views and pool in the area are the best! there's a...   

5/5

Excellent

Very very enjoyable time
Date:
The hotel, (although) dated was very enjoyable. DUe ot the size of the gounds and even though we were their for only 4 days, we spent half a day taking phots around the pool area, the gardens and...

5/5

Excellent

Great service separates this property
Date:
Spent 6 nights here in June 2012. Bottom line is that the extremely high level of good service makes you overlook the little flaws. Had two adjoining rooms in the Lotus wing. Best place to stay IMO on...

5/5

Excellent

Great stay !
Date:
Stayed with my family for nearly two weeks at this hotel which was a really great experience. Had booked standard two rooms with garden view, but got upgraded to two Junior suites with connecting... 

5/5

Excellent

Honeymoon-Superb
Date:
This is one of the most fantastic hotels we've ever seen. It's really HUGE, having an amazing peaceful landscape. The staff is really helpful & the beach, though it isn't private, but you won't feel... 

5/5

Excellent

A Wonderful Stay!!!
Date:
First of all, we like to thank Sunisa Kamsri, the Guest Relations Manager for taking such good care of us! We have been Hilton Diamond member for a long time, and has been spoiled by their special...

5/5

Excellent

Great place for a vacation
Date:
We stayed the middle of May and since it was the start of the monsoon season, it really had an empty feel. The grounds and hotel complex is enormous. I don't know when the hotel was built, but it is...

5/5

Excellent

Awesome hotel
Date:
Good location... Near tithe each excellent breakfast ... Good rooms..loved it

4/5

Very Good

Loved it more the second time around
Date:
Got there and it was just so good to be back, check in was great and got a nice new room in the front building, not like last year we were in the main building level 10 great view but the room was...

5/5

Excellent

Fantastic
Date:
I really enjoyed my stay at this hotel, yes it is a large resort but so beautifully kept up, the grounds are beautiful and the decor is stylish. I had a lovely deluxe room with a sea view and again...

3/5

Average

Nice location but dated property
Date:
This hotel has huge area with big ponds and gardens. I also think this hotel is well-located at Karon Beach and from there, it is not too difficult to find good seafood meal at reasonable price and...

3/5

Average

Massive resort... feels like Florida
Date:
If you want a Massive resort with huge towers, massive facilities and all the service you would expect in the US go there (I loved the squash court and the gym... super air coned of course). If you...

4/5

Very Good

Surprises on the Upside
Date:
I don't typically like to stay at these large resort-style hotels when going to beach destinations but stayed here for 4 days/3 nights for a wedding that was held at the hotel. I was weary of the...

5/5

Excellent

Beautiful Hotel n Resort for Meetings
Date:
Been to the hotel on a 4 days 3 nights business trip and meetings. Room was spacious and beautiful. Hotel was only 5 mins walk to karon beach and shops on the streets.

3/5

Average

beautiful hotel, terrible service
Date:
It was only a one night stay but it was one of the worst experiences I've ever had in a five star hotel and I am a hilton honors member! 1. We were early for check in but were told it was no problem...

3/5

Average

Excellent property layout
Date:
Hotel is a good distance from the aiport, return trip using a taxi that hotel called for was crap. Best to get a business card from taxi taking you from airport to the hotel and agree on rate. If not...                 

4/5

Very Good

Very Good ...even with the Chinese army!
Date:
Stayed at the hotel for 6 days and enjoyed it. Excellent grounds and facilities well spreadout out so the hotel didn't feel crowded. However, there was a Corporate delegation from China ( Amway )...

5/5

Excellent

Hilton Arcadia Resort & Spa Karon Beach
Date:
Just returned from a 10 day stay at the Hilton. Hotel great and set in lovely grounds and staff very very friendly. Room service was great. Crossing the road to the beach was not a big problem as the...

4/5

Very Good

Nice place, but not worth the cost
Date:
Just came back from a 5 day stay at Hilton. The grounds are beautiful, and the staff were up to the Hilton standard (to be expected). I booked thru the "Hilton Premium Club". Little did I know that...    

2/5

Poor

You are dependent on hotel transport to get to breakfast or to leave the hotel premises
Date:
Difficult hotel to navigate as the buildings are all spread out and you are constantly waiting for a hotel bus to shuttle you between buildings. There is also a road between the hotel and the beach...

4/5

Very Good

very good hotel
Date:
The hotel is very good.The environment is very beautiful. The service is very good. There was a server from Shanghai, who can speak Chinese and helped us too much .There is a very cool swimming pool...

4/5

Very Good

Great gardens, nice hotel
Date:
Overall a very good hotel. The best thing is the huge garden. Stepping in to the garden from the big road at Karon Beach is like stepping into a different world. That said, the location is great,... 

5/5

Excellent

Wonderful end for our Thai vacation
Date:
We were upgraded to a Suite from our Ocean view Deluxe on arrival and the Hhonors desk staff, Olga, was wonderful on check-in. We were seated and handed towels immediately and then enjoyed a welcome...

3/5

Average

Served its purpose
Date:
I only stayed two nights so its a brief review. The hotel is in a brilliant location if you want to be close to the action but not in the thick of it. A tuktuk into patong was 15 mins or so, but...

5/5

Excellent

Great redemption value!
Date:
Stayed 2 nights on points - was upgraded to a sea-view suite in the Lotus wing. Tried pool and beach - both excellent. Ordered breakfast in the room - portions are big , but make sure you specify...

5/5

Excellent

Excellent Service & Great Hotel
Date:
Spent 4 days with my family earlier this month (March 2012). I was upgraded to a Junior Suite with a sea view due to my Gold card status which was a great touch. Area of the hotel is huge and it is...  

4/5

Very Good

Huge resort just across from Karon Beach
Date:
A huge resort with very comfortable rooms and good room service and very friendly staff. Across the road from Karon Beach (not really that nice). and within easy walking distance of Karon Beach or...

5/5

Excellent

Solid Typical Resort Stay
Date:
I used to live in Asia and my stay at the Hilton in Phuket was the first time I paid to stay in a resort in this part of the world. Typically I stayed in guesthouses but I found an amazing deal...

4/5

Very Good

Huge resort with usual good hilton service
Date:
Great location across the road from the beach and close to many restaurants Expansive grounds with beautiful landscaping, very tranquil. Some people might find it too big, there is a shuttle bus to...

5/5

Excellent

Great Stay
Date:
Spent 8 nights, in this well positioned hotel on Karon Beach. Arrived in Phuket at 9am and after collecting bags, was promptly met by the Hilton Staff for transfer in a BMW 5 series. Good value and...

3/5

Average

Disappointing!
Date:
Well, disappoiting is my overall rating for this hotel, although it did have some good points. Check in was very slow & then our rooms weren't ready, thankfully we had flown in from Bangkok not the UK...

3/5

Average

Great room, not much of a resort at these prices though!
Date:
We got a room overlooking the garden with a partial sea view. The room was newly renovated, so was very nice indeed. We were surprised that the double bed was two single's pushed together. Otherwise...

4/5

Very Good

Great resort
Date:
I stayed here for a week for a work conference and really enjoyed the resort. My room was excellent, new, fantastic bathroom, very comfortable bed and lovely beach views. I found the service...

3/5

Average

Generally ok
Date:
We were upgraded on arrival to a deluxe plus room with garden view. It had a more or less unobstructive seaview, which was a pleasant surprise. It must have been one of the nice new refurbished...

1/5

Terrible

Not up to scratch!!!
Date:
My husband and I recently visited this hotel for our second honeymoon. We were sorely disappointed. We did not receive the much spoken about Thai-hospitality. The staff's command of the English...

4/5

Very Good

My Third Stay and It Never Disappoints
Date:
The Hilton Arcadia is perfectly located on Karon Beach. Close enough from Patong Beach but not too close to be affected by the overcrowding of the Patong area. The hotel has several types of room...

4/5

Very Good

Lovely vacation at the Hilton Phuket
Date:
We stayed at the Hilton Phuket at Karon Beach for 8 nights in February 2012. The hotel and grounds are beautiful, and it is about a 1 hour drive from the Phuket airport. We got a taxi at the desk at...     

2/5

Poor

Overpriced and best for business
Date:
We spent a week here with our two boys, 8 and 12 years old. The hotel is very big with a nice green area. However, we were not very happy. The rooms were worn down and it seemed clear that...

5/5

Excellent

Wonderful hotel
Date:
The bathroom was amazing! There was a huge shower with an ordinary and a rain shower. It was light-flooded as two of the walls were made of glass. Actually, the whole room was great! The staff was...

5/5

Excellent

Great!
Date:
We stayed at this hotel in a ocean view delux for 13 nights with a 3 year old. Overall very satisfied with the hotel, the Maid was the sweetest making rabbits and elephants of the towels for our son,... 

4/5

Very Good

nica hotel, amazing spa
Date:
Before arriving to Phuket we were looking for a small boutique type hotel/villa with private pool. but as we didn't have enough time we ended up staying at this hotel. the property of this hotel is...   

5/5

Excellent

SUPERB HOTEL WITH GREAT FACILITIES
Date:
Our stay at the Hilton Arcadia was truly a memorable one with so much of greens and lakes on the hotel grounds and with the beach just across the nearby beach road, superb buffet breakfasts, excellent...

5/5

Excellent

The most awesome beach holiday ever!
Date:
I had the good fortune of experiencing Karon Beach, Phuket , welcome in the New Year!! I spent six nights at the resort with my husband and two teenage children!!! one cannot imagine the electric...

5/5

Excellent

this one huge, airy and a must place to stay
Date:
my first Hilton stay is truly memorable. situated in quiet serene beach and having an area of 75 acres. there are huge water bodies and lots of tree inside the hotel compound. bottom line you will... 

5/5

Excellent

Almost perfect place to stay
Date:
I stayed here during my trip to Thailand with my wife and daughter. Resort is large and well maintained. I stayed in a sea view room and which is overlooking the pool as well. It has a balcony...  

5/5

Excellent

This hotel is a beauty
Date:
I have stayed about 5 times at this hotel. Despite being part of a major hotel I find the staff are friendlier and smile more than at most other hotels. The grounds are beautiful with lovely flowers...

5/5

Excellent

Another great stay
Date:
This was our fifth time here in six years and it just gets better some of the staff have been here since our first stay and greet us by name that is such a nice touch they must have thousands of...

5/5

Excellent

Nice Property, Good Location, Great Staff
Date:
Although this complex was built in the 1970's, it is still nice. There are even 2 squash courts and their ac worked well. The breakfast in both the regular but also in the Executive Lounge was very...

2/5

Poor

Large but Nothing Special
Date:
Large resort currently undergoing a refurb. Some parts are looking very tired. Lifts broke down for a number of hours when I was there. Had to use the stairs - up / down five flights each time. ...

4/5

Very Good

Nice Hotel
Date:
We stayed here from 26/12/11 - 2/1/12. This is a nice hotel and located just across the road from Karon Beach. We stayed in a Deluxe plus sea view room. The room was very nice - the bathroom spacious...

5/5

Excellent

Wow!
Date:
The service at the hotel is excellent. When we arrived we were greeted by very friendly staff and given a moist towel that smelled lavender and a glass of a delicious lychee juice. I was also given a...

3/5

Average

Lovely stay at the Hilton...even with the "incident"
Date:
Firstly, this is a BIG resort. If you are looking for a relaxing, quiet holiday resort then I would recommend the Hilton. Because of its sheer size everything is spreadout, even the guests are...

4/5

Very Good

What a Relaxing Place to Stay
Date:
This resort hotel is a great place to stay when you want to unwind. They have all the facilities for recreation. Great pools and cozy rooms. Staff are very helpful :)

3/5

Average

I wouldn't bother...seriously
Date:
Firstly, don't bother e-mailing them any requests as they're just ignored. I emailed the hotel directly asking for a quiet room as I'd be arriving late at night for a 7 night stay and had read the...

4/5

Very Good

Looking for a western hotel in the far east
Date:
After spending 3 nights in Railay, 3 nights in Koh Lanta & 1 night out on Phi Phi, we were finally ready to start our re-integration into western culture. We definitely got it here at the Hilton...

4/5

Very Good

paradise
Date:
nice friendly hotel with great facilities and away from touristic patong. had a lovely room with sea view. Breakfast very good and the beach not far away either. had some lovely swimming pools in the...

5/5

Excellent

Excellent Resort Hotel on Beach in Paradise!
Date:
This hotel was spacious, very clean and updated and the staff was very helpful and friendly. I stayed here for a couple of nights and enjoyed every minute of it. The hotel was helpful to line up tours...

3/5

Average

Pleasant (but huge) hotel in awesome location
Date:
I stayed at the Hilton Phuket Arcadia for one night on business ahead of a meeting on the island. The hotel is in a great location with a huge stretch of beach (Karon) directly behind it, which is...

5/5

Excellent

Wonderful service , great value for money
Date:
We booked in the Hilton Arcadia just for 5 days and extended our stay on the way back, from a bad experience in another hotel. Excellent service. Fantastic hotel surrounded by great lagoons, big...

5/5

Excellent

stayed on 07/11/2011 on staff rate
Date:
hello to all staff at this hotel, my name is patrick walsh,from check in to check out i had the most wonderfull time the service was exelant from check in ,the room was fantastic my room no was c464...

3/5

Average

Corporate comforts
Date:
While it's understandable why some reviewers enjoy their stay, it's rather soulless and corporate with buildings architecture and grounds reminiscent of a Singaporean apartment complex or a silicon...

5/5

Excellent

home away from home
Date:
My wife and I have been going to the Hilton for the last 7 years. The staff make this hotel the most welcome place to go.From the housemaid to the manager, all treat you with respect and nothing is...

5/5

Excellent

Fantastic Hotel
Date:
We stayed in a junior suite with a wonderful view of the ocean and access to the Panorama lounge where we had great appetizers, wine and a wonderful view of the sunset each night. Price was...

4/5

Very Good

Good place but a little too big
Date:
Very good place to stay in Phuket it's a bit off from action but it's a fabulous place with great food and very helpful staff. Their checkin was very bad (which was may be due to my travel agent...

4/5

Very Good

Very nice hotel
Date:
Huge property, staff are friendly, many pools to choose from, and food was good!

5/5

Excellent

The Best Holiday Ever
Date:
What a beautiful place to stay quite large which was great, meant no over crowding. The rooms were beautiful and spotless. The cleaning staff were great and friendly. The bar fridge was always full,...

4/5

Very Good

Beautiful hotel... but checkout left a sour taste.
Date:
We booked this hotel through Expedia as there was a deal which included $500 resort credit at the hotel. With four of us going on a girls trip abroad we booked two rooms in the Andaman Wing. There...

4/5

Very Good

An excellent place to relax and enjoy
Date:
My wife and I stayed here for 6 nights in late September/early October. The resort is a ltttle dated however the positives significantly outweigh any negatives. We were upgraded to a Junior-suite...

4/5

Very Good

A very good resort
Date:
The quality of services of this hotel is awesome but it is very surprising that when I check-in at about 6pm, the hotel room is not ready ... Anyway, the staff there is very helpful and they make the...

4/5

Very Good

The tailor below the pool - not IN the hotel
Date:
My husband and I spent ten days at this Hilton. We enjoyed it. What was so wonderful however, was the tailor below the Ocean Beach pool, Mr. Khan, at Patino Fashion. I took several favorite pairs...

4/5

Very Good

Large hotel, bit confusing and easy to get lost
Date:
This hotel was very roomy. Staff were amazing and pleasant. Room was in need of renovation. Room service, buffet breakfast and lunch by the pool were all reasonably priced. We booked a tour to...

3/5

Average

Good hotel with a bit of hit and miss attitudes
Date:
We stayed at Hilton Arcadia Phuket for 3 nights during Aug-29 to Sep1. The hotel is a massively huge property with no direct access to the beach. You would need to do a good amount of walking to get...

4/5

Very Good

Nice Hotel and Area but need renovation
Date:
We stayed at this hotel during Sep, 2011, and totally enjoyed it. Check in progress is fine although it can be done faster. The staff are very polite and helpful. the breakfast is better that most...

3/5

Average

It's old and need a lot more work before it can carry the Hilton name!
Date:
The worst hotel room I've every stayed in my life. Never expected a Hilton hotel to have such a terrible room, the tv looks older than me, old tiled room, with an old and stained bathroom, bed looks...

2/5

Poor

The most insulting conduct I have seen by a Hotel
Date:
I was a Gold Hilton Honors member for 9 years until April 2011, then after a change of company travel policy where I didn't stay at the Hilton during the year, I dropped to Blue staus (whatever that...

5/5

Excellent

Nice hotel and enormous grounds
Date:
The hotel is on 75 acres and it very spread out. it takes some time to navigate the hotel as it covers so much ground. It is abuot 23 years old, and some areas could do with renovaiton. However,...

5/5

Excellent

We enjoyed the Hilton and the service
Date:
We stayed here for 5 nights in July. The rooms we're big as we stayed in the Andaman suite and had a corner room with a limited view of the ocean. This didn't worry us to much a we were around the...

3/5

Average

2nd Visit and not impressed
Date:
This was my 2nd visit to the hotel and I was not impressed at all. The hotel is looking run down and dated. For a hotel that impressed me so much when I first visited Phuket, I would have...

5/5

Excellent

A great hotel
Date:
We stayed 4 nights and found many things to do. There is a lot of things you can do. You can shoot a lot of pictures of greenery and natural landscaping inside the hotel. There is 4 pools and two of...

2/5

Poor

TOO BIG NOT VERY HELPFUL
Date:
W e were booked in for 8 nights left after 5 staff at front desk didnt know what they were doing very slow unorginesed,also tour desk didnt know any information, every time we asked them something...

5/5

Excellent

Wonderful experience..!!
Date:
We reached hotel on 14th Aug at around 1:00 pm.We had our bookings done much in advance but still we are asked to wait as room was not ready..we had to wait for gud 1 hour before the room was ready.We...

5/5

Excellent

Fantastic Hotel
Date:
Was truly impressed with the hotel. A fantastic location. Right across the beach, and close to fabulous restaurants and shopping. The rooms were always very clean, the staff was absolutely friendly...

4/5

Very Good

LOVELY PLACE,,,
Date:
we were saticfied with their overall service & facilities. Only the old furnitures in the room was disappointed. breakfast was good ,the staff working in the restaurant are helpfull & always smile on...

4/5

Very Good

Highly recommended would go back in a heartbeat
Date:
My husband and 2 girls (3&1) have just returned from 8 nights at the Hilton Arcadia at Karon, our stay was just delightful,the staff were always friendly and very gracious. We were allocated...

2/5

Poor

Big hotel, but terrible service
Date:
I checked in about 10pm and were shocked that reception was full of tourist checking in. I got a room quick since the organizer already got the key. However, as soon as I opened the door, I knew...

5/5

Excellent

This is the 3rd time we have stayed here and Ihope to stay there again
Date:
The hotel is just far enough away from the action for a peaceful stay yet it is within walking distance if you want action The staff at this hotel are great very friendly and helpful, We have stayed...

3/5

Average

Decent hotel, but expected better
Date:
The rooms look much better in the online pictures than in person. The room we were assigned was dark, humid, and outdated (even though it's the same furniture as those on the online pictures). The...

4/5

Very Good

Nice property but a long way from the airport.
Date:
Better than average Hilton property, Good food Excellent staff. Property is over an hour from the airport allow time for travel.Good local restaurants within walking distance. The beach which is not...

4/5

Very Good

Great Hotel...Great Location, Staff and Food!
Date:
We stayed at the Arcadia for 10 nights and thoroughly enjoyed every minute of it. The hotel is currently under renovation, so the main lobby area was closed and they were using another lobby in one of...   

5/5

Excellent

Saving up to go back
Date:
We have recently returned from a 9 night stay at the Hilton Phuket Arcadia Resort where we had an absolutely wonderful time. The staff are delightful annd nothing seemed to be a problem for them. We...

3/5

Average

Good or Bad Depends on Wing
Date:
We stayed at the Saithong Wing at first and it was HORRIBLE, and unacceptable for this type of class of hotel. We complained and then was changed to the Andaman Wing and it was another world. I have...

4/5

Very Good

Very Plesant Service. Good Location. Adequate Amenities
Date:
We stayed at the Hilton Arcadia for 3 nights. Before going on the trip I had read here on Trip advisor about many people's concerns with the quality of their rooms. We stayed in the Sea View Deluxe...

4/5

Very Good

Great Hotel for Families
Date:
Me, my wife, my parents and our 3 year old son visited Phuket between 28 April and 5 May 2011. As we were there for 7 nights we decided to split our stay at Hilton Phuket Arcadia Resort (Karon Beach)...

4/5

Very Good

Very Good Stay
Date:
We stayed for three nights at the start of our vacation in Thailand. We were greeted very warmly on arrival and provided with a very helpful and efficient orientation of the resort. The hotel is...

1/5

Terrible

No Way a 5 Star Hotel - would not go back!!!!
Date:
My husband and I together with our 18 month old daughter stayed here at the end of March/beg of April 2011. Our plan was to stay for 10 nights after staying for 3 at the Grande Sheraton in Bangkok....

5/5

Excellent

Good location as a central base for discovering Thailand
Date:
My partner and I visited Thailand and abslutely loved it. The boat trips and island hopping to Phi Phi etc were out of this world and we will never forget what a fantastic time we had. The Hilton...

4/5

Very Good

Good quality rooms in sensational surroundings and handy to beach
Date:
There have been a lot of negative comments about the quality of the rooms in this hotel, so I was a little nervous. While I could see what some commentators were worried about, I felt that this...

3/5

Average

very disappointing for a five star hotel
Date:
my partner and i stayed for 3 nights (8-11 april) in the andaman suite on the 4th floor of E block (saithong wing). We had never stayed at a Hilton hotel before but we have seen the modern interior...

5/5

Excellent

fith stay at Arcadia in 3 years
Date:
Just had another week here. and as usual had an excellent stay.Up graded to a Delux Plus seaview room on 12th floor of the Lotus Wing. and must say This is quite a bit nicer than the Andoman...

4/5

Very Good

Got a great deal on Priceline, so very happy!
Date:
We were able to book 9 nights at this hotel for about $60USD/night though Priceline. Fantastic deal for such a great hotel. We stayed in the Andaman Wing, with a view of the ocean and the pool. Rooms...

5/5

Excellent

Very Nice Resort - great staff and excellent location
Date:
As a Hilton Honors member, it was not a hard decision on where to stay during my vacation at Phuket. If I am going to spend the money, I may as well get the points. But I still read the reviews...

4/5

Very Good

Some glitches, but overall a nice resort
Date:
We stayed for 5 nights in an ocean view room on the 4th floor of the Andaman wing overlooking the round pool and Karon Beach. The couple we were traveling with were in the room next door. The room...

2/5

Poor

Three star hotel at best
Date:
I stayed at the Hilton Phuket four four nights March 2011. Based on the five star rating by this travel site and others I booked Hilton Karon, Phuket. This is not a five star hotel. Probably not...

4/5

Very Good

Beautiful Property, Great Stay
Date:
I booked our stay through the Hilton Website, and signed up for HHonors, which was a great decision! At the end of booking the most inexpensive room, i was given the choice to pay up a few more...    

3/5

Average

There is better
Date:
We stayed here February 25th-March 5th 2011. It's a beautiful hotel, but very old & the rooms need much upgrading. I'd say it was probably built in the 1980's & the garden view rooms were pretty old....  

3/5

Average

Huge world in itself!
Date:
we had a choice between this and another Luxury brand, but we chose this as this hotel was ideal for a large grp. close to the 'happening' area for members of the grp, spa in hotel, comfortable...

4/5

Very Good

Excellent HHonors Property - Awesome service, amazing views and a
Date:
This is a great Hilton resort, with direct access to Karon beach (I'd say Karon is not the best beach in Phuket island, but not bad at all). This hotel has amazing HHonors checkin staff. The lady...

4/5

Very Good

Blissful but Expensive
Date:
We had a weeklong stay at the Hilton, a favorite of mine wherver I go and this time I was trying this with family and demanding teenagers. Property is expansive and large, with many facilties, access...

5/5

Excellent

Great place to see Phuket while at the same time very self suffic
Date:
We visited Phuket and stayed at the hotel for 4 days. Outstanding resort..... sprawling acres of green... spoilt for choices on different restaurants ( we tried the Chinese, the Italian and the...

5/5

Excellent

Best Stay Ever
Date:
I have stayed in more than 10 hilton so far, but this resort is just awesome, we got a top floor room with ocean view and that was just amazing, spa is worth visiting, very friendly staff, direct...

3/5

Average

Nice holidays - except the food
Date:
We stayed 16 nights in the Saitong wing like two years ago . The rooms generally don't have a 5 star standard. I would rate them as a 3,5 Star. But our kids like the location and the beach....

5/5

Excellent

Fantastic.
Date:
The rooms were great, with quality of Hilton. Very good hotel. They got a sports bar showing premier league matches , so at midnight you could be watching the 2nd half, with the heat, beer and superb...

5/5

Excellent

Amazing hotel
Date:
The hilton was amazing, exceptionally clean and the service was impecable. Location is good on the beach but not much goes on in karon beach, there is much more to do in Patong. Hotel grounds were...         

5/5

Excellent

Perfect luxury!
Date:
We stayed for 9 nights, and it was just perfect. The staff were extremely proffessional, and at the same time personable. As a matter of fact, arter travelling 3 weeks in thailand the Hilton staff is...

3/5

Average

A mediocre and past its prime hotel, but located on a very nice b
Date:
We used Hilton Points for our stay, and it cost us less points than staying at a Hampton Inn in Manhattan (New York), so I don't feel as bad about our experience as some other travelers. But while...

5/5

Excellent

Near Perfect
Date:
Stayed three nights in the Lotus wing. The resort was stunning, even though it is huge it never felt over run with others. The three pools where all great, and spaced nicely around the...   

5/5

Excellent

True Five Star Resort & Experience.
Date:
Beautiful resort, great staff and very good service, this is very big resort and you will see lots of people (specially Russians & Scandinavian). The restaurants are great, buffet breakfast have every...

2/5

Poor

Not great.
Date:
First impressions were not good. The "welcome area" is a bit odd as nobody tells you to stop off here. No notice, no sign, no help. We drove in an open bus to the real reception through what seemed to...         

4/5

Very Good

Great Hotel
Date:
This was my second stay and it was as good as the first time. Common areas and rooms are tastefully decorated, breakfast plentiful with good variety, and all staff friendly, attentive, and...

4/5

Very Good

Large Relaxing Resort Hotel Strategically Located to Attractions
Date:
The Hilton Phucket Arcadia is a large resort with many buildings and swimming pools that is all and all pretty relaxing. The rooms are spacious but albeit sometimes tricky to navigate at night when...

3/5

Average

Basic services do not live to expectations
Date:
My stay: Jan 6 until Jan 10th 2011 (I am writing this on my last day on the property): Let's start with the good things about the hotel: 1. Beautifully landscaped property....vast property and...

1/5

Terrible

Not of Hilton Standard Service, Terrible Experience
Date:
I stayed here for Christmas Break and I was initially excited as it was in a different location to where I stayed in Phuket previously. I like the fact the Hilton is away from all the bustle and...

5/5

Excellent

a great place to relax
Date:
Set amongst 75 acres of beautifully landscaped grounds, and across the street from Karon Beach, this resort is the perfect place to chill out. Being diamond members, we were upgraded so perhaps our...

3/5

Average

In need of sprucing up - and that's what they are doing!
Date:
Just came back from a stay at the Hilton Phuket Arcadia. Facilities have aged , and the best wing by the beach is under renovation when we stayed there. This place is huge, but thankfully has a tram...

5/5

Excellent

Phuket Hotel Hilton Arcadia
Date:
Phuket Hotel Hilton Arcadia Spa was a beautiful place for relaxation and had the best Massage Spa, best views, best beach (Clean & Safe), great foods and drinks. I never forget there, it was a plush...        

5/5

Excellent

Great resort, good location, wish we'd stayed longer!
Date:
This place has it all - multiple pools, a beach over the road, huge reception, massive conference facilities, shuttle services, tropical gardens, restaurants and shopping facilities and is walking...

1/5

Terrible

3 star hotel - 5 star prices
Date:
Would not recomment this hotel. This is a HUGE complex with shuttle buses operating within the hotel grounds. The hotel is NOT ON THE BEACH. We only found this out when we had to cross the road to...

2/5

Poor

Review of the Hilton - from a Hotelier's Perspective
Date:
My cousin was a HHonors Diamond Member but recently got downgraded to a Gold status. Nonetheless, he booked 2 connecting rooms at the Hilton Phuket Arcadia for both our familes to stay from 21 - 24...

5/5

Excellent

Phuket is amazing!!!
Date:
A friend of mine and I stayed in Hilton Phuket for 2 weeks in May, 2010. The hotel was very clean and well maintained, the staff was polite and helpful. We had a room with the sea (and the pool as...

4/5

Very Good

Great Hotel, Greater Facilities
Date:
We travelled to Phuket for 5 days and ended up extended our stay by 2 days due to the sheer energy and charm of the place. The holiday was planned in advance and we chose Hilton due to the...

3/5

Average

Not as relaxing as expected
Date:
Staff and service, as expected in Thailand was exceptional. The location good, easy walk to a good selection of restaurants, however, there is refurbishment going in in the hotel which I found...

5/5

Excellent

A real Hilton
Date:
Well, nothing unusual: the name Hilton provided what we've awaited: clean and classy rooms, the best service ever, and great facilities. An absolute must-stay!

3/5

Average

Hilton Phuket Arcadia Resort & Spa
Date:
The Hilton resort is overall a good hotel but lacks a little bit of cozyness outside of your room. The architecture does more relate to 'tourist ghetto' then to a 5* wellness resort. The rooms however...

4/5

Very Good

Huge resort on beach with heaps of facilities but pricey
Date:
My husband and I stayed here September 2009. The place is huge and although they have complimentary shuttle buses running regularly around the place it got a bit annoying having to allow extra time...

4/5

Very Good

Big Resort & Very Clean
Date:
It was our first time to Phuket. The Hilton was a very large resort with some renovations going on in other parts, but we were not effected by it. We paid for an upgrade to the nicer wing. The room...    

5/5

Excellent

Great Location in Karon Beach
Date:
My partner and I stayed at Hilton Phuket Arcadia Resort for 4 nights in March 2010. Check-In was a bit long however all staff was very friendly. Our room was a King Deluxe Seaview which had a large...        

5/5

Excellent

Fantastic Hotel
Date:
I held a large Sales Conference as this hotel in May and everything was perfect, the rooms are great, staff were excellent, food and service top class, there was nothing that any of us could fault. ...

4/5

Very Good

Beautiful hotel, great service. But if you're with small kids, do
Date:
2 Adults, 2 Small Kids (2 1/2 & 1 1/2) 6 Nights - Sep 18-Sep 24 BACKGROUND: American citizen living in S Korea. I'd been to Thailand 6 times, but this was the first trip as a family. Also, this...

5/5

Excellent

Great resort, great staff, great staff. But stay away from resta
Date:
We stayed 3 nights in the hotel and we were impressed by the service and the overall quality of the resort. The buildings are a bit older, though at no moment in time, it gives the impression of...

5/5

Excellent

Great resort, great staff, great staff. But stay away from resta
Date:
We stayed 3 nights in the hotel and we were impressed by the service and the overall quality of the resort. The buildings are a bit older, though at no moment in time, it gives the impression of...

5/5

Excellent

Fantastic hotel, quiet location, staff excellent
Date:
I have stayed here 3 times for work, both in low and high season, in both the Andaman and Saitong Wings. Andaman is much nicer than Saitong which is more dated, The Spa is very nice, and currently has...

5/5

Excellent

Excellent service
Date:
Stayed here for 7 nights recently in a deluxe plus garden view room. As the previous reviewer said, I did expect the rooms to be a little bigger but it was still a lovely room. I found the service...

5/5

Excellent

I would stay here again...no worries
Date:
Had just come back from a wonderful time at Hilton Arcadia. The staff and their service were nothing short of excellent and made you feel welcome at every turn. We stayed in the deluxe plus room...

5/5

Excellent

Perfect Stay
Date:
It was a much needed anniversary getaway. We paid for a deluxe sea view plus room for one night and used points to redeem for the 2nd. The view on the 8th floor was absolutely stunning. Thanks to Ms...

5/5

Excellent

Lovely resort
Date:
The Hilton Phuket is a lovely resort near Karon Beach and far enough away from Patong to feel quiet but close enough to go in each day by taxi if you wanted. Good Points: - Room: It was perfect...

5/5

Excellent

Fantastic Value For Money "2 For 1 Deal"
Date:
I stayed at the Hilton for 12 nights with my fiance, 2 year old daughter & parents In July. They had a buy 1 night get the next free so we only had to pay for 6 nights. We had the best holiday & the...

4/5

Very Good

Great family-friendly resort
Date:
Stayed here for a week in July with two small kids and really enjoyed our stay. The room: We booked a deluxe plus ocean view room and were very happy with the decor though it was not as big as we...      

5/5

Excellent

Lovely Hilton Resort at Karon Beach
Date:
This Hilton Resort is really huge with excellent value und position. After waking up in the morning you can choose from a swim in one of their three pools or in the Indian Ocean which is between 2 to...

5/5

Excellent

The best in Phuket
Date:
I have stayed at the Hilton Arcadia 2 times now and both time they went out of there way to please me I am from Seattle Washington USA and love Karon beach and Kata beach there is a bar in Kata called...

4/5

Very Good

Large complex in the heart of the resort
Date:
My first impression of the Hilton Phuket was that it was a very large complex and in some respects a little bit too big - it is a bit sterile and if you are after a hotel with character this isn't it....

5/5

Excellent

Hilton Arcadia Resort, Phuket ticks all the boxes!
Date:
My husband, daughter (in 20's) and myself have just arrived back after a great 5 day break at the Arcadia. Like many others I looked on trip advisor & ended up going round in circles between several...

5/5

Excellent

Lovely Hotel
Date:
This was the second hotel we stayed at on our tour of Phuket & Phi Phi. First impression was that the hotel and grounds are huge. We were dropped off by taxi at the reception lobby and then taken by...

1/5

Terrible

Bed bugs and more
Date:
Don't be fooled by the Hilton name and cheap package deals. This hotel bed bugs and bugs on the furniture and all over the room. It's a large property and it's old as is the island itself. We stayed...

4/5

Very Good

An absolute delight - Great location, staff and facilities
Date:
The Hilton Phucket Arcadia Resort & Spa exceeded my high expectations. However, if you are looking for a hotel that has state of the art high tech TV's, music systems etc. then maybe you should be go...

4/5

Very Good

Great hotel but shame about the company.
Date:
We stayed at the Arcadia in late February and were more than pleased with the Hotel and facilities it had to offer. After reading some negative reviews on Tripadvisor saying the hotel was "tired",...

2/5

Poor

Excellent Facilities But Poor Management
Date:
I have stayed at the Hilton Arcadia on several occasions. The Hotel location is strategic, the security is excellent and the layout is outstanding. However, Management is poor. Several issues...

5/5

Excellent

Great hotel-complex
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Hilton Phuket is old hotel with few new rooms, like in lotus wing. A lot of swimming pools. Good breakfast buffet, have your own omelette, pure juice and cappucino for exaple. Expensive lunch and...       

5/5

Excellent

Totally relaxing family holiday!
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We stayed here as a family of 5 in interconnecting rooms. We checked in early and only one of our rooms was available as the other was still being used, the hotel allowed us access to the first room...

4/5

Very Good

Beautiful hotel, lovely grounds, relaxing..........
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We visited this hotel for the first time this year and was impressed by the beautiful expansive grounds. Found reception staff very sober at times, unusual in Thailand. Our room in the Lotus wing was...

3/5

Average

Your average resort - better for families than couples looking fo
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This Hilton stay was a trip of ups and downs and left us a little disappointed in the Hilton brand. My husband and I used Hilton honors points to book part of our honeymoon trip here. Although we had...         

3/5

Average

For families with kids who want to stay at the hotel
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To be fair, my husband and I were a little sick on this particular trip, so I may be more grouchy than usual about my review. However, other than taking a walk on the beach outside the resort, or...

5/5

Excellent

Think perfect...then take it back just a little
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My wife and I decided to stay at the Hilton Phuket Arcadia for 4 nights over this New Years Eve. This resort is great! The staff is very friendly. We started off with a room problem, but it was...

5/5

Excellent

Absolutely First Class......... we couldn't have wished for anyth
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We held our wedding at the Hilton on the 10th of October 2009and words cannot describe how happy we were with absolutely everything that the hotel did for us. There was a lot involved in the whole...     

4/5

Very Good

Wonderful stay at the Hilton
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We stayed at the Hilton in early December 2009. On arriving to the grounds we were very impressed by the size of the place and the beautiful surroundings. The staff work very hard to keep the place...   

3/5

Average

Amazing location
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The first thing that stikes you as you arrive is the shear size of the grounds. This is not some little tucked away boutique hotel nestled between the bushes! However, the friendliness of the staff is...

4/5

Very Good

Good beach hotel
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I stayed at the Hilton for a couple of days around Christmas. Although it is an older Hilton property that probably dates back to the 1980s, the grounds and the hotel are very well maintained. The...

5/5

Excellent

Excellent place to take a break
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Very good decoration and ambiance, like a large garden. What we stay is the stardard room, which is big and face to the beach, very clean. The breadfast buffet has many of choices and finish at...

5/5

Excellent

Superb Holiday Base
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We've stayed here three times in the last three years and will be returning in 2010. The best wing is the Lotus Wing (the tower) with Saitong Wing close behind. March is approaching the end of the...

5/5

Excellent

sprawling hotel - really suitable for family
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We stayed at Hilton Karon beach for 6 days over Christmas in 2009. It is is a lovely hotel with sprawling grounds. It has 3 swimming pools located separately so although there are many guests at the...

4/5

Very Good

Phuket - sun n sandy
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Phuket - an island of fun-tastic beaches and night life!! and to add to the spice, a place like Hilton Arcadia, right on white sandy beach and a huge land scape campus!

5/5

Excellent

blue beaches
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What a property.......Just awesome!!!! spread over acres this is 1 property i wld love to keep visiting again and again........awesome food....so many pools....awesome spa.....superb business...

4/5

Very Good

Good all-rounder
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I joined the free HHonors loyalty programme and received private check in, complimentary room upgrade and free late checkout until 4pm, which gave a slightly more personal feel to such a huge hotel....

5/5

Excellent

Relax in Hilton Arcadia
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Excellent hotel. It is very difficult to find anything wrong with this hotel, it exceeded my expectations. We were upgraded to Saitong wing, our room was extremely spacious and comfortable. One small... 

5/5

Excellent

Will definitely return!
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I travelled with my wife and 3 children aged 3, 7 and 10 and stayed for 4 nights at Hilton. Taxi ride (750 Bt) from the airport to Karon Beach took approximately 30-40 minutes. We arrived at the...     

5/5

Excellent

A Wonderful Time & Fabulous Hotel
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My wife an I are ending our last night here, so why am I writing this now and not enjoying our last night!! We have had 10 wonderful days at the hotel, it is of the higher price but we have found...

5/5

Excellent

Incredible
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People who say this hotel is in need of a touch up totally have it wrong - for a beach resort, it is perfect - absoutely loved every minute of it - we stayed there for 6 nights and the service was...

5/5

Excellent

Excellent resort hotel
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Stayed here for 11 wonderful nights in November, could not have been happier with our choice of accommodation. Glad we spent a few extra $ and booked transport through Hilton to/from the airport,...

4/5

Very Good

Massive resort hotel
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My wife and I stayed at the Hilton for 6 nights in November. After reading reviews of hotels in Phuket charging excesses for organising taxis, we pre-booked and paid for return taxis (via...

4/5

Very Good

Lovely hotel but ? hilton quality
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My husband and I booked 2nights at the hilton arcadia after a 7 week trip in Europe for a bit of relaxation. We had 5 nights in Phuket but we spen 3 inghts closer to Patong. It is our third time in...

5/5

Excellent

Excellent hotel, decent location
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My wife and I stayed at this resort for 5 nights at the end of August. We found an excellent rate right off the Hilton website which included breakfast and couldn't say no to the rate. When you...          

5/5

Excellent

Great hotel - free upgrade not worth it!
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My wife and I and two friends stayed here in March 2009. A few notes: 1) Phuket is fantastic! A must see. 2) We had the free upgrade to the deluxe room since we were HHonors members. The deluxe... 

3/5

Average

The one we would never return to
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When we arrived at the Hilton the hotel seemed too good to be true. Unfortunately we soon realised that first impressions can definitely be misleading. From the moment we checked in things started...

4/5

Very Good

Excellent holiday
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Hilton hotel in Karon is very large! We checked in and were given keys to a room which was awful- very old but managed to switch within 5 minutes ("new decoration" room as receptionist said) so...

4/5

Very Good

great place
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like all first time travellers, did a lot of re-search and looked around. We stayed there 5 nights and had a reat time. Location is great, close to Patong and the shopping but still in a very...     

5/5

Excellent

Great resort, lovely staff terrible weather
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We stayed for 6 nights at the end of August. Our first impression of the resort wasn't too good, as we arrived at the welcome lobby, which was quite ordinary for a 4-5 star hotel. However, upon...

5/5

Excellent

Amazing .... already missing it...
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I read some review and so i do expect a basic 4-5 star hotel. But to my surprise, I and my 60-70 year old parents are very happy about the hotel. Bad points first. Front desk staff is not as...

3/5

Average

Nice but shame about the weather
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Jeel a just had a 4 day stay and feel a little dissapointed Hotel looks like something from the 70"s all concrete and reminded me of a multi storey carpark rather than hotel. The rooms we had were...

5/5

Excellent

A wonderful resort hotel
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Thoroughly enjoyed our stay here. Stayed in a deluxe plus seaview room in the lotus wing. Room and bathroom were spacious and spotless with a good view of the pool, garden and sea. Buffet breakfast...          

4/5

Very Good

Hotel is Huge, has great facalities but this can be a problem
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We arrived to see an amazing Hotel on 75 acres, this is the best Hotel we have stayed in overseas, the breakfast was excellent, the grounds are fantastic, we had everything going great, 3 huge pools,...